Shortcut arrow icons gone after Windows 8.1

Anonymous
2014-04-26T20:52:31+00:00

Hey all,

I know it's something minor but ever since I have upgraded to Windows 8.1 I noticed that the little shortcut arrow icons that appear on shortcuts are gone. They appear again only if I hover my mouse over the shortcuts or if I refresh the desktop or folder where the shortcuts are in. However, after a reboot the issue comes up again and I have to redo the mentioned actions.

Things I have tried:

  1. I did a SFC/ scannow and it didn't find any integrity violations.
  2. I have tried 3 different nvidia WHQL drivers without any result.
  3. A reformat also didn't fix the issue.

My specs:

Windows 8.1 Pro 64x with Media Centre (Update 1 installed along with all latest updates)

i5 3570K CPU

nVidia GTX 660Ti with 335.23 WHQL driver (not OC'ed)

8 GB RAM and 1 TB HDD

Windows for home | Previous Windows versions | Accessibility

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  1. Anonymous
    2014-07-25T12:03:32+00:00

    I was trying to run some Xperf tests to see what is taking so long during startup on a PC and after it was done I was running over the results.

    I know the icons were covered by the shortcut icon. I closed the folder and opened it a few seconds later and it was gone and wouldn't come back. It did show up when I went over it with the mouse and each one did the same thing. I know that the shell32.dll was loaded completely well before, that is the file that contains the image. So my only guess is that when explorer creates the window to display the directory contents it iterates through the files to see which are shortcuts and something happens then. I would guess shell32.dll is busy doing other things and the method call to get the image times out so it stops waiting for an image and forgets about it.

    So this could be any number of things guessing would list almost every piece of the computer. I thought I had a machine that I could test on but I couldn't get it to duplicate with out opening the folder the second the desktop is created.

    I will try and find out what causes this now that I have a better idea when it happens. I checked the resources and the disk, ram and gpu were pretty wide open so my guess is it is an issue in processing the thread. But if I find out what causes it I will report it, too.

    Wow, thanks for all the hard work in investigating this. I sure hope you'd find the culprit.

    Btw, re-registering the shell32.dll did not fix the issue, just wanted to let you know that.

    Wouldn't it be better if you'd have another pc without the issue to compare the thread processing and resource loading?

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  2. Anonymous
    2014-07-26T22:41:06+00:00

    I doubt its a driver problem because i just updated to the latest (Nvidia) Drivers i still get the issue.Sometimes it happens,sometimes not! If i keep restarting the machine it will always work right,if the system boots fast (fast boot, needs about 2 shutdowns) then the bug comes!It has to do something with Explorer.exe since they also brought this with the latest update! http://social.technet.microsoft.com/Forums/windows/en-US/a007e827-9c50-4cb5-ac4a-6228f900e322/start-button-and-charms-stop-working-in-windows-81?forum=w8itprogeneral#50dcca98-5066-44eb-9d16-020edae8d470

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  3. Anonymous
    2014-07-30T04:11:41+00:00

    Did this update fix the issue. http://support.microsoft.com/kb/2964804/en-us

    See if it is installed and let me know if it fixes it.

    I haven't been able to reproduce after the update. Hope it does work

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  4. Anonymous
    2014-07-30T20:40:01+00:00

    Did this update fix the issue. http://support.microsoft.com/kb/2964804/en-us

    See if it is installed and let me know if it fixes it.

    I haven't been able to reproduce after the update. Hope it does work

    I can see I already have installed the update; more specifically I have installed the update rollup

    2962409 that contains this update.

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  5. Anonymous
    2014-08-01T11:23:16+00:00

    I have similar issues with shortcuts. Any suggested fixes useless. Affected only Windows 8.1. Any other OS works fine. After reboot all arrows on shortcuts missing.

    Clean instal or upgrade makes no difference. So i guess Microsoft have no desire to fix this glitch.

    Second bug about "move mouse to any corner",so on, i think this thingy named as out of box experience. So its just not running if users did some customizations right after fresh install of Windows 8.1. As result "you have new apps installed" not showing up on Start screen. However no problems if Windows 8.0 upgraded via Store.

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