Shortcut arrow icons gone after Windows 8.1

Hi Johnny,

Does this issue occur after updating from Win 8 to Win 8.1?

Let's create a new shortcut and check if it shows the arrow. If the new shortcut displays fine, probably the old shortcuts are corrupt. You may delete them and create new shortcuts.

Please keep us posted on the status of the issue.

Hi Johnny,

Does this issue occur after updating from Win 8 to Win 8.1?

Let's create a new shortcut and check if it shows the arrow. If the new shortcut displays fine, probably the old shortcuts are corrupt. You may delete them and create new shortcuts.

Please keep us posted on the status of the issue.

Yes, this bug occurred after updating to Win 8.1

I just created a new shortcut and realised that the arrow icons disappearing is completely random at reboots. Sometimes they appear on some shortcuts and sometimes they're not there (even on the newly created shortcuts). There doesn't seem to be a preference for specific shortcuts.

I also noticed that the arrow icons tend to be missing more often when you immediately go to the Desktop as soon as the Start Menu appears after a reboot. Opening a folder on the Desktop that contains shortcuts also doesn't show any arrows until I hover my mouse over them or refresh.

There are several threads I found with the same problem:

http://www.eightforums.com/general-support/41987-shortcut-arrows-randomly-disappear.html

http://www.eightforums.com/general-support/39237-does-anyone-else-s-8-1-enterprise-not-show-shortcut-icons.html

http://www.eightforums.com/general-support/43335-shortcut-overlay-not-loading-automatically.html

Hi Johnny,

Thank you for the update.

In order to make sure if the issue is not with the corrupt user profile, please login to the different user account and check if the issue persists there. If you don't have different user account, let's create a new user account.

Refer to the suggestions from this link:

http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-8

Please reply and update us the status.

Hi Johnny,

Thank you for the update.

In order to make sure if the issue is not with the corrupt user profile, please login to the different user account and check if the issue persists there. If you don't have different user account, let's create a new user account.

Refer to the suggestions from this link:

http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-8

Please reply and update us the status.

I just created a new account and it didn't fix the issue. I think it's a bug that came with Win 8.1 since others also have this. 

Aren't you able to reproduce this? Try my steps in my previous post please (go to the Desktop immediately after reboot and/or open a folder on the Desktop that contains shortcuts).

Hi Johnny,

I tried to reproduce the issue, but the desktop icons are working fine in my computer. So we will try some more steps.

Let’s start your computer in safe mode and check the functionality. Safe mode is diagnostic method in which basic display drivers will load when you start the computer. This will help us to find if graphics

card drivers are causing issues.

Refer this link to start the computer in safe mode.

http://windows.microsoft.com/en-IN/windows-8/windows-startup-settings-including-safe-mode