This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi All,
I have an issue with windows 8.1 of which I would like someone to shed some light on for me.
The issue I am having is that every so often since upgrading 8.1 last night it keeps locking up on me for no apparent reason resulting in a a restart by the reset switch, and this never happened with windows 8 but it is annoying how 8.1 is now doing it.
Can anyone help? as I am seriously debating downgrading from windows 8.1 back to 8 as I don't want a system that locks up on me and is unstable all the time due to using my computer to do coursework for college and can't afford to lose any work that has not been saved.
SPECS:
MSI E350DM-E33
AMD E350 X2 @ 1.6Ghz
8GB DDR3
1TB HDD
ATI HD RADEON 6310
Yours Sincerely,
Shane
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
since I've done that trick I found the system has been running great. I'll repeat it here and then try to scatter it into other replies. People should be made aware of this trick. Go into Task Manager. Right click on Windows Explorer. Click "restart"... then restart your PC... the PC will take awhile to reboot... the Windows system must be "reinstalling" or something.... this reset everything very well, for me....
It is odd that you couldn't run dism /online /cleanup-image /restorehealthhere is a link to the scanner http://www.microsoft.com/security/scanner/en-us/default.aspx If it doesn't work you can search Bing for Microsoft security scanner
Did it give you an error? Maybe it was typed in wrong or you weren't running command prompt as admin. You can copy from here and right click then select paste in the command prompt.
Does dism /online cleanup-image /checkhealth or dism /online cleanup-image /scanhealth run.
One of those will scan the computer for issues and report back if there is anything to fix. The other will the registry and other places to see if Windows set flags which is just its way of marking that there is an issue that needs repaired.
None will try and fix anything but they should run.
I've had this exact problem. I can move my mouse cursor, but nothing else is responsive. I have another thread going on this same issue it seems . . . http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/system-freezes-frequently-but-pointer-moves/b1f40174-b22e-4eaa-9c31-b1539b6c4841.
My computer hasn't "frozen" since Sunday, so I'm not sure what happened as I've tried numerous things such as system restore, defrag, scannow, Dism RestoreHealth, uninstalled Norton that wasn't working correctly (using Windows Defender now), etc. I'm not willing to resinstall Windows (I don't have the ISO and don't want to pay for it) for something that seems intermittent and my computer was working just fine prior to installing Windows 8.1.
This happened to me too. Please fix this Microsoft! I can't even run visual studio 2012 without these freezes. I get these freezes whenever I run certain programs (VS 2012, Starcraft II, web browsers, etc.). I re installed my video drivers and uninstalled my sound drivers but it didn't help. It is extremely annoying and renders my pc unusable.
My specs are:
AMD Phenom II 1090T x6
AMD Radeon HD 6870
24GB DDR3 Ram (Kingston Hyper x Genesis 1600Mhz)
ASUS Sabertooth 990FX
HT OMEGA Striker 7.1
I think I fixed the problem on my machine.
Here is what I did:
1-Uninstalled graphics driver completely and installed the newest version of AMD Catalyst
2-Uninstalled sound card driver completely and installed the newest version of it
3-Uninstalled plantronics headset driver completely and installed the newest version of it
4-Uninstalled my ethernet driver and installed the newest version of that (The first time I did this my computer froze so I tried it again and it was successful)
Since doing all this it seems to be fixed. Before I couldn't go to certain websites without the freeze and I couldn't do certain things in several other applications without windows freezing up. I have tested all the scenarios where I got a freeze every time before and no freeze is happening.
