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Hi All,
I have an issue with windows 8.1 of which I would like someone to shed some light on for me.
The issue I am having is that every so often since upgrading 8.1 last night it keeps locking up on me for no apparent reason resulting in a a restart by the reset switch, and this never happened with windows 8 but it is annoying how 8.1 is now doing it.
Can anyone help? as I am seriously debating downgrading from windows 8.1 back to 8 as I don't want a system that locks up on me and is unstable all the time due to using my computer to do coursework for college and can't afford to lose any work that has not been saved.
SPECS:
MSI E350DM-E33
AMD E350 X2 @ 1.6Ghz
8GB DDR3
1TB HDD
ATI HD RADEON 6310
Yours Sincerely,
Shane
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
since I've done that trick I found the system has been running great. I'll repeat it here and then try to scatter it into other replies. People should be made aware of this trick. Go into Task Manager. Right click on Windows Explorer. Click "restart"... then restart your PC... the PC will take awhile to reboot... the Windows system must be "reinstalling" or something.... this reset everything very well, for me....
It is odd that you couldn't run dism /online /cleanup-image /restorehealthhere is a link to the scanner http://www.microsoft.com/security/scanner/en-us/default.aspx If it doesn't work you can search Bing for Microsoft security scanner
Did it give you an error? Maybe it was typed in wrong or you weren't running command prompt as admin. You can copy from here and right click then select paste in the command prompt.
Does dism /online cleanup-image /checkhealth or dism /online cleanup-image /scanhealth run.
One of those will scan the computer for issues and report back if there is anything to fix. The other will the registry and other places to see if Windows set flags which is just its way of marking that there is an issue that needs repaired.
None will try and fix anything but they should run.
Hey Shane
I have the same problem but I am unable to restore. I received a new laptop at Christmas and on the first of Jan was asked to upgrade to 8.1 and since moment one I have had problems...
Virginia Cunningham
Dear Virginia,
Lots of people seem to have had problems when updating from Windows 8 to 8.1 through the Windows App Store, which is presumably how you did it. It is best to do a clean installation of 8.1, but of course you can only do that if you have an installation DVD, since you will only have a recovery partition for Windows 8 on your Dell.
So you might be interested in the following articles, which tell you how to use your Windows 8 serial key to download an 8.1 ISO, from which you can burn a DVD and then do a completely clean installation. Your freeze-up problems may then completely go away (not guaranteed though!). The disadvantage is that you will lose access to any of the "crapware" programs that come pre-installed on your PC, but usually they are not worth worrying about or you can get them another way.
So here you are, and if this method works for you, please let us know.
http://pureinfotech.com/2013/10/19/download-windows-81-iso-using-windows-8-product-key/
http://mcakins.com/2013/10/19/download-windows-8-1-iso-using-you-windows-8-0-key/
http://www.eightforums.com/installation-setup/33164-how-download-windows-8-1-iso.html
Best wishes,
Martin Ward
UK
Hey Shane
I have the same problem but I am unable to restore. I received a new laptop at Christmas and on the first of Jan was asked to upgrade to 8.1 and since moment one I have had problems. It freezes, times out , the touchscreen does not respond and when I tried to restore or reset to factory settings it totally locked up. Dell has not been able to help since they get locked up to and the diagnostics times out.
Dell 15R 5537
Virginia Cunningham
Thank You Guys!
That pushes the pressure on MS to do something!!
