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Hi All,
I have an issue with windows 8.1 of which I would like someone to shed some light on for me.
The issue I am having is that every so often since upgrading 8.1 last night it keeps locking up on me for no apparent reason resulting in a a restart by the reset switch, and this never happened with windows 8 but it is annoying how 8.1 is now doing it.
Can anyone help? as I am seriously debating downgrading from windows 8.1 back to 8 as I don't want a system that locks up on me and is unstable all the time due to using my computer to do coursework for college and can't afford to lose any work that has not been saved.
SPECS:
MSI E350DM-E33
AMD E350 X2 @ 1.6Ghz
8GB DDR3
1TB HDD
ATI HD RADEON 6310
Yours Sincerely,
Shane
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
since I've done that trick I found the system has been running great. I'll repeat it here and then try to scatter it into other replies. People should be made aware of this trick. Go into Task Manager. Right click on Windows Explorer. Click "restart"... then restart your PC... the PC will take awhile to reboot... the Windows system must be "reinstalling" or something.... this reset everything very well, for me....
It is odd that you couldn't run dism /online /cleanup-image /restorehealthhere is a link to the scanner http://www.microsoft.com/security/scanner/en-us/default.aspx If it doesn't work you can search Bing for Microsoft security scanner
Did it give you an error? Maybe it was typed in wrong or you weren't running command prompt as admin. You can copy from here and right click then select paste in the command prompt.
Does dism /online cleanup-image /checkhealth or dism /online cleanup-image /scanhealth run.
One of those will scan the computer for issues and report back if there is anything to fix. The other will the registry and other places to see if Windows set flags which is just its way of marking that there is an issue that needs repaired.
None will try and fix anything but they should run.
I've had this exact problem. I can move my mouse cursor, but nothing else is responsive. I have another thread going on this same issue it seems . . . http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/system-freezes-frequently-but-pointer-moves/b1f40174-b22e-4eaa-9c31-b1539b6c4841.
My computer hasn't "frozen" since Sunday, so I'm not sure what happened as I've tried numerous things such as system restore, defrag, scannow, Dism RestoreHealth, uninstalled Norton that wasn't working correctly (using Windows Defender now), etc. I'm not willing to resinstall Windows (I don't have the ISO and don't want to pay for it) for something that seems intermittent and my computer was working just fine prior to installing Windows 8.1.
Mine is constantly freezing too since updating to 8.1. Control/alt/delete often will not bring upon the task manager. Am getting really frustrated, can anyone advise or is it best I uninstall and then re-install? Although I don't even know how to do that!
You need to get the Windows 8.1 ISO to do the clean install, or do a Windows 8 clean install and straight away upgrade to Windows 8.1.
But this will all depend on how you get the Windows 8 copy.
Is it an OEM machine or a custom build. I have found that with mine is doing a fresh install of 8 do the updates then the upgrade to 8.1 with no drIvers cleared things up for me and let windows update download the GPU drivers. As this worked for me and I think it was a driver issue in my case.
Hope thus helps
Shane
