Windows Update error 'Code 80246002'

Anonymous
2014-08-27T17:45:40+00:00

Windows 7 Ultimate

I manually ran Windows Update and starting today it fails and provides an error  "Code 80246002"

I have seen (in here) recommendations to check for prior failed updates to resolve this...  I have no prior failed updates.

I've run both the Windows Update 'fixit' and  'WindowsUpdateDiagnostic.diagcab'

The fixit says it fixed several items, but failed to fix what it calls a windows update error, with this error code:  0x80070490

I can't find a solution so far... anybody have any suggestions?

Thanks

Windows for home | Other | Windows update

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  1. Anonymous
    2014-09-03T13:25:02+00:00

    Can you please post the contents of:

    C:\Windows\Logs\CBS\CheckSUR.log

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  2. Anonymous
    2014-09-03T13:26:32+00:00

    Do you have both KB2982791 and KB2993651 installed?

    You can check by running the following commands at an elevated command prompt:

    dism /online /get-packages | find "KB2982791"

    dism /online /get-packages | find "KB2993651"

    If KB2982791 is installed you should see the following output from running the above command:

    Package Identity : Package_for_KB2982791~31bf3856ad364e35~amd64~~6.1.1.1

    If KB2993651 is installed you should see the following output from running the above command:

    Package Identity : Package_for_KB2993651~31bf3856ad364e35~amd64~~6.1.1.3

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  3. Anonymous
    2014-09-03T13:36:24+00:00

    Can you please post the contents of:

    C:\Windows\Logs\CBS\CheckSUR.log

    =================================

    Checking System Update Readiness.

    Binary Version 6.1.7601.22471

    Package Version 25.0

    2014-09-01 14:40

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:

    Seconds executed: 860

     No errors detected

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  4. Anonymous
    2014-09-03T13:46:39+00:00

    Do you have both KB2982791 and KB2993651 installed?

    You can check by running the following commands at an elevated command prompt:

    dism /online /get-packages | find "KB2982791"

    dism /online /get-packages | find "KB2993651"

    If KB2982791 is installed you should see the following output from running the above command:

    Package Identity : Package_for_KB2982791~31bf3856ad364e35~amd64~~6.1.1.1

    If KB2993651 is installed you should see the following output from running the above command:

    Package Identity : Package_for_KB2993651~31bf3856ad364e35~amd64~~6.1.1.3

    No to the first (which you may recall was a botched update.)  Yes to the second, which was the fix.

    See http://support.microsoft.com/kb/2982791

    which says:

    • Known issue 2

    Microsoft is investigating behavior in which fonts do not render correctly after any of the following updates are installed:

    2982791

    (http://support.microsoft.com/kb/2982791/ )

    MS14-045: Description of the security update for kernel-mode drivers: August 12, 2014

    2970228

    (http://support.microsoft.com/kb/2970228/ )

    Update to support the new currency symbol for the Russian ruble in Windows

    2975719

    (http://support.microsoft.com/kb/2975719/ )

    August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    2975331

    (http://support.microsoft.com/kb/2975331/ )

    August 2014 update rollup for Windows RT, Windows 8, and Windows Server 2012

    Status

    KB 2993651

    (http://support.microsoft.com/kb/2993651/[EN]/ )

     replaces this security update and resolves this known issue.

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  5. Anonymous
    2014-09-03T14:01:23+00:00

    Yeah I know KB2982791 was botched and recalled.  I was just asking because https://technet.microsoft.com/library/security/MS14-045 strongly recommends uninstalling it before installing KB2993651 and in some cases KB2982791 was already installed before it got pulled.

    If your up for it, as a test (re-install afterwards) try uninstalling KB2993651, reboot, and then see if you can check for Windows Updates without getting the 80246002 error code.

    You can uninstall it from an elevated command prompt:

    dism /online /remove-package /packagename:Package_for_KB2993651~31bf3856ad364e35~amd64~~6.1.1.3

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