Connect to internet is greyed out with airplane mode

Anonymous
2013-12-22T04:31:38+00:00

I have a Dell Inspiron 15 R. Windows 8.1. Everything was working fine. I stopped using the internet because I didn't have one for few days.

Now I have a connection. I turned on the laptop and surprise. The connect software button is grayed out along with the airplane mode. Tried everything even turning off the Kaspersky and the firewall. Still nothing made it work. Software is up to date weather for the WiFi hardware or windows. Ethernet works.

Why is this happening?

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-23T05:28:59+00:00

Thank you for your reply.

I know that airplane mode stops all the signals and I stated that it's grayed out so there is no way to turn it on.

The microsoft website is useless although it shouldn't. Why? Because they created the program and they don't know the answer which I figured out.

You will need to activate the wireless card from the control panel--Device manager--network adapter--right click your modem--properties--power management--uncheck allow the computer to turn off this device to save power.

This is not listed by microsoft in any troubleshooting wich is so bad that it couldnt find a solution to a problem.

Thank you

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  1. Anonymous
    2014-11-20T16:32:03+00:00

    Thank you so much, I could not find how to solve this issue anywhere!

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  2. Anonymous
    2014-12-26T02:52:10+00:00

    Wow thank you so much I have tried everything and with just these 3 little keys it took the airplane mode off thank you again! :)

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  3. Anonymous
    2014-12-26T04:22:04+00:00

    Glad I could help

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  4. Anonymous
    2014-12-26T04:25:02+00:00

    That wat I discovered by chance after staring several times to the laptop trying to figure out where that stupid physical button is.

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