Connect to internet is greyed out with airplane mode

Anonymous
2013-12-22T04:31:38+00:00

I have a Dell Inspiron 15 R. Windows 8.1. Everything was working fine. I stopped using the internet because I didn't have one for few days.

Now I have a connection. I turned on the laptop and surprise. The connect software button is grayed out along with the airplane mode. Tried everything even turning off the Kaspersky and the firewall. Still nothing made it work. Software is up to date weather for the WiFi hardware or windows. Ethernet works.

Why is this happening?

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2013-12-23T05:28:59+00:00

Thank you for your reply.

I know that airplane mode stops all the signals and I stated that it's grayed out so there is no way to turn it on.

The microsoft website is useless although it shouldn't. Why? Because they created the program and they don't know the answer which I figured out.

You will need to activate the wireless card from the control panel--Device manager--network adapter--right click your modem--properties--power management--uncheck allow the computer to turn off this device to save power.

This is not listed by microsoft in any troubleshooting wich is so bad that it couldnt find a solution to a problem.

Thank you

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  1. Anonymous
    2016-08-02T19:59:41+00:00

    Hi

    I have a Dell Latitude laptop and airplane mode is stuck on and greyed out. Any advice on how to fix this much appreciated.

    Thanks

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  2. Anonymous
    2016-05-27T12:41:52+00:00

    Hi,

    Thank you for the update on the issue and good to hear that your issue is resolved by following the steps provided. We really appreciate your efforts and time which you spent on resolving the issue. This information will benefit other community members to solve their similar issues.

    In addition to that, you are always welcome to post your queries on Microsoft Community forum. We'll be glad to assist you again.

    Regards,

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  3. Anonymous
    2016-05-27T11:13:59+00:00

    Much thanks for this solution....only one that really worked, shut off airplane and was able to connect to net instantly..

    cheers

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  4. Anonymous
    2016-04-01T07:41:26+00:00

    I also had the same problem and the solution flicking a tiny switch as Fred did however  on my dell laptop it was on the Left Hand side - that then allowed wireless to be turned back on which turned wireless off and everything worked again!

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