Windows 8.1 touch screen not working?

Anonymous

Is there a touch screen bug in the final version of Windows 8.1 or is there a particular setup I need to do to get touch to work reliably?

I just installed it on my Fujitsu T902 and sometimes the touch screen responds and sometimes it doesn't. The same also applies for the digitizer.

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Anonymous

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with re-installing touch screen driver. I will surely help you to fix this issue.

What is the make and model of the laptop?

You may try to download and install latest touch screen driver from the computer manufacturer website and check if it helps.

Refer to the link for additional information.

Touch and pen settings: FAQ

http://windows.microsoft.com/en-us/windows-8/touch-pen-settings-faq

Hope this information helps. Reply to the post with updated status of the issue to assist you further.

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71 additional answers

Anonymous

2014-02-26T00:49:32+00:00

Hi Ashley,

Thank you for the updates.

If the issues were related to any of the USB drivers, you may refer to the computer manufacturer website and try installing the Windows 8.1 version chipset divers and check.

Let us know if you need further assistance with Windows related issues. We will be happy to help.
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Anonymous

2014-03-01T14:59:17+00:00
Hi MajStealth,

I got a reply from Fujitsu regarding the proper way to upgrade the T902 from Windows 8 to Windows 8.1.

I haven't tried it yet as I am busy with work right now.

Here it is for your reference (you should not need to disable the power saving option):

Regarding to your inquiry, please kindly read this guide before proceeding to Win8.1 update.

http://www.fujitsu.com/hk/services/computing/pc/windowsupgradeoffer/guide/windows8.1.html

* You are strongly adviced to use “Fujitsu MyRecovery” to burn Windows 8 Recovery DVD, backup your data and disable password in advance of the upgrade.

And the following drivers/utilities should be downloaded before update:
- Bluetooth
- Button Driver
- FUJ02B1
- FUJ02E3
- GABI
- Media Slot
- IRST
- Smart Card
- Wireless Radio Switch
- Disc Burning Utility Update Pack
- OmniPass
- Power Saving Utility Update Patch
- System Manager
For details operations, you can refer to the “remarks” column.

For the button driver, pls kindly follow below steps to restore the button functionality after upgrade.
1. Uninstall old button driver
Named: Windows Driver Package – Fujitsu America, Inc. (FjBtnDrv) <- version 08/01/2012
1. Uninstall Fujitsu System Manager
Named: Fujist System manager <- version 8.00.0814.2012
1. Install new version of button driver
Named: Windows Driver Package – Fujitsu America, Inc. (FjBtnDrv) <- version 07/10/2013
1. Re-install Fujitsu System Manager
Named: Fujist System manager <- version 8.00.0814.2012

Provided that correct drivers and utilities are installed and above steps are followed, T902 should have no different functionality under Windows 8 / 8.1.

If you decide to follow this, please let us know the outcome.
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Anonymous

2014-03-02T08:27:42+00:00

Well, I can confirm the setting fixes the problem. I have 8.1 (default) on HP Spectre x2 and was facing the same problem.

The HID settings fixed it. Thanks!
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Anonymous

2014-03-02T09:06:30+00:00

Hi Martin,

Thank you for sharing the information. This will help other users who are facing similar issue.

Let us know if you need further assistance with Windows related issues. We will be happy to help.
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