Windows 8.1 touch screen not working?

Anonymous
2013-10-20T00:55:12+00:00

Is there a touch screen bug in the final version of Windows 8.1 or is there a particular setup I need to do to get touch to work reliably?

I just installed it on my Fujitsu T902 and sometimes the touch screen responds and sometimes it doesn't. The same also applies for the digitizer.

Windows for home | Previous Windows versions | Search, touch, and mouse

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-08-22T10:34:59+00:00

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with re-installing touch screen driver. I will surely help you to fix this issue.

What is the make and model of the laptop?

You may try to download and install latest touch screen driver from the computer manufacturer website and check if it helps.

Refer to the link for additional information.

Touch and pen settings: FAQ

http://windows.microsoft.com/en-us/windows-8/touch-pen-settings-faq

Hope this information helps. Reply to the post with updated status of the issue to assist you further.

Was this answer helpful?

40+ people found this answer helpful.
0 comments

71 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-10-20T18:07:24+00:00

    Hi,

    This issue may occur if the touch screen drivers are not updated.

    You may try to uninstall and reinstall the drivers and check.

    Method 1:

    Step 1:

    a. Press Windows key + X on the desktop Screen and select Device manager.

    b. Expand the device and right-click on driver and select ‘uninstall’.

    Step 2:

    You may also refer to the Fujitsu support and try installing the latest version of touchscreen drivers and check.

    Also check for drivers/software for digitizer.

    If they have only Windows 8 drivers, then trying installing it in Windows 8 compatibility mode.

    Follow these steps to install the drivers in compatibility mode and check if that helps.

    a. Download the driver from the manufacturer’s website.

    b. Right-click on the driver setup file and click on ‘properties’.

    c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu.

    Method 2:

    You may also run the hardware troubleshooter and check if it helps.

    a. Swipe in from the right edge of the screen, and then tap Search.

    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

    b. Enter Troubleshooting in the search box, tap or click Troubleshooting, and then tap or click Hardware and Sound.

    c. Tap or click Hardware and Devices, and follow the instructions on the screen. You might be asked for an admin password or to confirm your choice.

    Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-11-12T04:38:28+00:00

    I have the same problem with my Samsung Smart PC 700t. since I installed the new windows 8.1 sometimes I want to use the touch screen features but it doesn't work. I wait for several minutes and works and then stop working again. I have a touch screen computer but only can use it with the SPen or the keyboard because of that issue. It frustrates me!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-11-12T07:58:23+00:00

    Hi Praseetha,

     Fujitsu advised me not to upgrade to Windows 8.1 so I had to refresh my PC.

     What are your thoughts on this?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-11-16T17:39:51+00:00

    Can you tell me, why my Display of the T902 worked fine (with touch) running win8 and since updating to win8.1 I have just a display? As far as I think of it, Microsoft should have to check the System when updating the OS.

    Did you not test major Hardware with your vendors and OEM Partners?

    Was this answer helpful?

    0 comments