Windows 8.1 touch screen not working?

Anonymous
2013-10-20T00:55:12+00:00

Is there a touch screen bug in the final version of Windows 8.1 or is there a particular setup I need to do to get touch to work reliably?

I just installed it on my Fujitsu T902 and sometimes the touch screen responds and sometimes it doesn't. The same also applies for the digitizer.

Windows for home | Previous Windows versions | Search, touch, and mouse

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Anonymous
2014-08-22T10:34:59+00:00

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with re-installing touch screen driver. I will surely help you to fix this issue.

What is the make and model of the laptop?

You may try to download and install latest touch screen driver from the computer manufacturer website and check if it helps.

Refer to the link for additional information.

Touch and pen settings: FAQ

http://windows.microsoft.com/en-us/windows-8/touch-pen-settings-faq

Hope this information helps. Reply to the post with updated status of the issue to assist you further.

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  1. Anonymous
    2014-04-29T18:41:41+00:00

    Hi Gina - I purchased mine in the UK... Your laptop will be under warranty... Just go on the hp site, chose support, then load your serial number etc then go on chat and tell them your experience... If your problem is like mine they'll eventually conclude a hardware problem... Otherwise I'm sure you'd be within your rights to return your laptop to Costco and ask them to sort it out or offer a replacement or refund...

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  2. Anonymous
    2014-04-29T17:41:42+00:00

    WOW, I think I will contact them, because this is driving me crazy, and making me furious! and as far as I can tell, the more I research on line, the more people I find (probably in the 100's now) I would call it a MAJOR malfunction! thanks for the information...if I may, where did you purchase your laptop...Costco for me.

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  3. Anonymous
    2014-04-28T16:42:27+00:00

    Hi Gina - I also have the Touchsmart 15 - I've spent a few days on the HP support (chat and phone), and after backing up, refreshing, reloading, rebooting etc etc they've finally decided it's a hardware malfunction and are picking my computer up for repair... like you I also purchased mine around Nov / Dec 2013 - if you find your fix is only temporary I'd recommend contacting HP support and reporting the fault....

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  4. Anonymous
    2014-04-28T16:34:38+00:00

    Same issue on an HP Elitebook running Windows 8.1 64 bit. Browsed to hp.com and downloaded the updated drivers, works great now. Thanks for the solution!

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