Windows 8.1 touch screen not working?

Anonymous
2013-10-20T00:55:12+00:00

Is there a touch screen bug in the final version of Windows 8.1 or is there a particular setup I need to do to get touch to work reliably?

I just installed it on my Fujitsu T902 and sometimes the touch screen responds and sometimes it doesn't. The same also applies for the digitizer.

Windows for home | Previous Windows versions | Search, touch, and mouse

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Anonymous
2014-08-22T10:34:59+00:00

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with re-installing touch screen driver. I will surely help you to fix this issue.

What is the make and model of the laptop?

You may try to download and install latest touch screen driver from the computer manufacturer website and check if it helps.

Refer to the link for additional information.

Touch and pen settings: FAQ

http://windows.microsoft.com/en-us/windows-8/touch-pen-settings-faq

Hope this information helps. Reply to the post with updated status of the issue to assist you further.

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  1. Anonymous
    2014-01-10T08:29:33+00:00

    There are definitely some issues with Windows 8.1, although it is an improvement over Windows 8 it broke some stuff that was working well.

    Anyway, the HID Power Management fix did work on my VAIO and as far as I know on several Acer laptops. But ultimately what seemed to fix the issue for me was an updated Intel Collaborative Processor Performace Control driver, I don't know exactly what this does, but since the new version was pushed by the Sony updater, I was able to re-enable power management on the HID of the touch screen with no issues.

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  2. Anonymous
    2014-01-09T21:14:06+00:00

    Back in November I bought a Dell XPS 15, which came with Windows 8.1, so I never experienced 8. However, I'm having the same problems of the touch screen not working. After searching around on Google.. forever.. it seems that this is definitely a problem with 8.1, and not a brand specific issue. Forums for Acer, Asus, Samsung and Dell (not to mention many others) were all complaining about this issue. Most of the fixes offered seemed to involve power management issues. I have tried the following:

    -Went to Device Manager, and in the properties for all options under USB controllers I unselected "allow computer to turn off this device to save power". Also recommended was to uncheck this under Human Interface Device -> USB. I had to do a cold reboot to even get that (and the touch screen drivers) to show up.

    -Attempting to update every single driver in device manager. Only one of the many wanted an update.

    -I also went to Power Option -> change plan settings -> advanced -> USB and disabled both options, as well as going to Power button and lids and changing all to "sleep". 

    -There were also links offered to download this or that to fix the problem, but they never came from a representative of any the companies, and I just plain don't trust anyone enough to randomly click a link to download something to my computer..

    Everything I tried was recommended on one of the several forums that had this particular complaint. Apparently some or all combinations of these worked for a very few people on the forums. However, my touch screen still comes and goes, and will only reliably come on if I do a cold reboot (and only for a unreliable amount of time). I'm hoping at some point Microsoft will offer a fix for this in a Windows Update, but it doesn't seem as if they are even acknowledging the problem exists at this point.

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  3. Anonymous
    2014-01-08T20:26:06+00:00

    Why would Microsoft give us a fix when they are making a fortune trying to sell their services to do it for you.  You can buy their help if you have $200 and change to throw away.  That is the advise I got.  "Yes it can be fixed and pay us for our software maintenance pkg".

    They seem to be acting just like scammers.  I would never say they are but they certainly smell like it.

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  4. Anonymous
    2014-01-05T21:57:48+00:00

    Tried it- and under HID I don't have anything to do with USB. At all. Mistake on my part?...

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