Cannot uninstall RealPlayer Cloud

Anonymous

Updated to Windows 8.1 last night. Today I found RealPlayer Cloud listed as a device on my computer, which I had never seen before. Haven't used it in a long time, (unwittingly installed recent update) so I attempted uninstall in Control Panel.

Control Panel told me it had a problem uninstalling it, perhaps it was already uninstalled, did I want it to remove RealPlayer from list of programs? I opted to keep it there until I was sure it was uninstalled.

Searched the web for solutions to not being able to uninstall RealPlayer. Surprisingly, RealPlayer came up in the results, so I clicked on the link that took me to http://www.real.com/realplayer/cloud/product/uninstall. That started a brief survey at the end of which I expected the uninstall would happen. It did not.

Frustrated, I returned to the search results and tried the instructions at http://blog.joemanna.com/how-to-uninstall-realplayer/ but found RealPlayer would not allow me to remove the program files because they were "in use."

I then launched Task Manager, ended every process associated with Real or RealPlayer I could find, and also stopped any service associated with it. Still was unable to remove the program files for the same reason.

Then I removed all the related icons on the task bar and start window. Still cannot remove the program files, and RealPlayer Cloud is still listed as a separate device in My Computer, although it does not appear at all in the device screen (so I cannot remove it from there, either).

The only RealPlayer Removal Tool suggestions I have found so far are on an eHow page at http://www.ehow.com/how_7295117_remove-realplayer-completely.html. I am both wary and skeptical of these recommendations.

How can I get rid of this pest?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

I discovered an uninstall command inside the real folder c:/program files/real/RealPlayer/RPDS . I used it and it deregistered the files and removed most of the folders, including the pesky cloud shortcut. I'll be checking for stray files, but seems to have done it.

Program was not listed in installed programs and Website removal tool was useless.

0 comments

Answer accepted by question author

Anonymous

If you just want to disable that annoying popup asking you to sign in to the Realplayer Cloud you can follow these steps on a Windows 8 PC:

Open Control Panel
Click on Administrative Tools
Double click on Services
Scroll down and locate “Realplayer Cloud Service”
Right click on the Realplayer Cloud Service icon and select Properties.
Click on the “Startup type” dropdown box and change it to manual. (Default setting is “Automatic”).
Click on Apply, and then click Ok.
Close all open windows and restart the computer, the annoying login popup should be gone.

So far this has worked for me. I was getting really tired of the sign in popup every time I logged into my PC.

0 comments

Answer accepted by question author

Anonymous

This worked for me too.

Good program or not, I just could not stand having something forced into my system without my knowledge. Every time I looked at Explorer I was vividly reminded of it. I learned to hate RealPlayer cloud and now will never use it.

Actually, I am thinking of deleting everything related to RealPlayer.

0 comments

56 additional answers

Anonymous

2015-12-08T15:25:53+00:00

Hi,

Thanks for the tip, but it didn't work because running the uninstall.exe program you helped me find produces this error:

"Uninstall failed. Log file C:\Program Files(x86)\Real\RealPlayer\RPDS\install.log not found."

I tried searching for the missing install.log file but it's just not there. I recently upgraded to Windows 10. Perhaps it got deleted during that process.

I'm really frustrated as I can see that the "Real" folder contains massive numbers of files, and the RealPlayer Cloud popup is running every time I reboot, plus it's showing up in my task bar. Can anyone help me get rid of this nuisance program?
Was this answer helpful?

0 comments No comments
Anonymous

2016-02-04T14:20:11+00:00

Hello,

I am not an IT expert. Only a learned user.. I also faced the same problem to uninstall the realplayer and wrote to Real Player Customer support on my issue. They promptly replied. They gave a simple solution, as below.. It worked well with me..

Quote:

Hello,

Thank you for contacting RealTimes Customer Support.

Since the RealPlayer Cloud does not show up on your control panel list, first I suggest you to over install RealPlayer and then uninstall it.

To over install RealPlayer visit http://cache-download.real.

After installing the RealPlayer Cloud, please follow the below link to uninstall:

https://realnetworks.zendesk.

NOTE: We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions.

As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.

Therefore, we strongly recommend using RealTimes.

Unquote..

You also try the above link and uninstall..
Was this answer helpful?

0 comments No comments