Cannot uninstall RealPlayer Cloud

Anonymous
2014-04-24T16:14:06+00:00

Updated to Windows 8.1 last night. Today I found RealPlayer Cloud listed as a device on my computer, which I had never seen before. Haven't used it in a long time, (unwittingly installed recent update) so I attempted uninstall in Control Panel.

Control Panel told me it had a problem uninstalling it, perhaps it was already uninstalled, did I want it to remove RealPlayer from list of programs? I opted to keep it there until I was sure it was uninstalled.

Searched the web for solutions to not being able to uninstall RealPlayer. Surprisingly, RealPlayer came up in the results, so I clicked on the link that took me to http://www.real.com/realplayer/cloud/product/uninstall. That started a brief survey at the end of which I expected the uninstall would happen. It did not.

Frustrated, I returned to the search results and tried the instructions at http://blog.joemanna.com/how-to-uninstall-realplayer/ but found RealPlayer would not allow me to remove the program files because they were "in use."

I then launched Task Manager, ended every process associated with Real or RealPlayer I could find, and also stopped any service associated with it. Still was unable to remove the program files for the same reason.

Then I removed all the related icons on the task bar and start window.  Still cannot remove the program files, and RealPlayer Cloud is still listed as a separate device in My Computer, although it does not appear at all in the device screen (so I cannot remove it from there, either). 

The only RealPlayer Removal Tool suggestions I have found so far are on an eHow page at http://www.ehow.com/how_7295117_remove-realplayer-completely.html. I am both wary and skeptical of these recommendations.

How can I get rid of this pest?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-05-11T04:57:52+00:00

I discovered an uninstall command inside the real folder c:/program files/real/RealPlayer/RPDS  . I used it and it deregistered the files and removed most of the folders, including the pesky cloud shortcut. I'll be checking for stray files, but seems to have done it.

Program was not listed in installed programs and Website removal tool was useless.

Was this answer helpful?

50+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-08-02T16:01:11+00:00

If you just want to disable that annoying popup asking you to sign in to the Realplayer Cloud you can follow these steps on a Windows 8 PC:

  1. Open Control Panel
  2. Click on Administrative Tools
  3. Double click on Services
  4. Scroll down and locate “Realplayer Cloud Service”
  5. Right click on the Realplayer Cloud Service icon and select Properties.
  6. Click on the “Startup type” dropdown box and change it to manual. (Default setting is “Automatic”).
  7. Click on Apply, and then click Ok.
  8. Close all open windows and restart the computer, the annoying login popup should be gone.

So far this has worked for me. I was getting really tired of the sign in popup every time I logged into my PC.

Was this answer helpful?

9 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-07-11T13:28:51+00:00

This worked for me  too.

Good program or not, I just could not stand having something forced into my system without my knowledge.  Every time I looked at Explorer I was vividly reminded of it.  I learned to hate RealPlayer cloud and now  will never use it.  

Actually, I am thinking of deleting everything related to RealPlayer.

Was this answer helpful?

0 comments

56 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2014-04-25T09:18:33+00:00

    Hi,

    You might be facing this issue due to several reasons like software conflicts, integrity violation etc. You can try the following steps and check if it helps.

    Method 1:

    You can refer to the steps provided by Andre Da Costa from the following link and check if it helps.

    http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/cant-uninstall-programs-in-windows-8/dcc9a604-616a-46ed-9d29-51bac5d04f54

    Method 2:

    If the issue persists, I suggest you to place the computer in a Clean boot and then try to uninstall the program from the computer.

    Perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps given in the link below to start the computer in clean boot.

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    Disclaimer:  Please go through the section**: How to reset the computer to start as usual after troubleshooting with clean boot** of the Kb article to boot the computer in normal startup after fixing the issue.

    Hope this helps.

    Please post back if the issue persists and we will be glad to assist you further.

    Was this answer helpful?

    0 comments