KB2918614 breaks Windows Installer Service

Anonymous
2014-08-17T15:30:13+00:00

I didnt know where best to post a bug report about KB2918614.

This is for Windows 8.1 Pro

It appears on August 13 I received KB2918614 and immediately after I began having trouble with certain MSI installations, especially those that required any version of Visual C++ Redistributable to be installed.

Now, of course I have most of those already installed, but the install process of many programs runs those redistributables before the actual install runs.  It would always give me the error of "key not valid for use in specified state" and exit with a 1603 event.

I didnt know what caused the problem at the time and went through many troubleshooting steps including sfc/scannow, registry modifications (which have all been switched back to their original values), and attempts at re-installing the Windows Installer Service for Windows 8.1 (5.0) which apparently does not have its own redistributable install file.

Eventually I determined that I received a large number of updates on 8/13, so I removed them all.  This immediately fixed my problem.

As I didnt know if that was a fluke and I didnt know which specific update caused the problem, on reboot they all re-installed.

The problem returned as soon as I started back into windows.

I went through each of the knowledgebase articles and located KB2918614 as being the only one that modifies the MSI Windows installer service files.

I have now removed and hidden this update.

I wanted to notify Microsoft of this issue but did not know the best method to do so, so I am posting it in the Microsoft community in the event another user has the same problem as I did in order to work around it.

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2014-09-09T16:07:49+00:00

    It sounds like you're coming close to understanding the problem, even if a solution is still some ways off. Rest assured that we're all rooting for you.!

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  2. Anonymous
    2014-09-09T17:13:18+00:00

    I think this is the last thing in going to ask for. I want to verify something before I start suggesting a fix. Winkey + r > regedit.exe > enter > navigate to the key hkey_class_root\msi.package > right click choose export and save it somewhere you can find it > open it in notepad and paste it here or change to extension from .reg to .txt and upload it

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  3. Anonymous
    2014-09-09T17:36:32+00:00

    Here it is (off the Windows 8 laptop that reproduced):

    Windows Registry Editor Version 5.00

    [HKEY_CLASSES_ROOT\Msi.Package]

    @="Windows Installer Package"

    "InfoTip"="prop:System.ItemType;System.Author;System.Title;System.Subject;System.Comment;System.DateModified;System.Size"

    "EditFlags"=hex:00,00,10,00

    "FullDetails"="prop:System.PropGroup.Description;System.Title;System.Subject;System.Category;System.Keywords;System.Comment;System.PropGroup.Origin;System.Author;System.Document.RevisionNumber;System.Document.DateCreated;System.ApplicationName;System.PropGroup.FileSystem;System.ItemNameDisplay;System.ItemType;System.ItemFolderPathDisplay;System.DateCreated;System.DateModified;System.Size;System.FileAttributes;System.OfflineAvailability;System.OfflineStatus;System.SharedWith;System.FileOwner;System.ComputerName"

    "FriendlyTypeName"=hex(2):40,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,\

      00,6f,00,6f,00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,\

      32,00,5c,00,6d,00,73,00,69,00,6d,00,73,00,67,00,2e,00,64,00,6c,00,6c,00,2c,\

      00,2d,00,33,00,34,00,00,00

    [HKEY_CLASSES_ROOT\Msi.Package\DefaultIcon]

    @="C:\Windows\System32\msiexec.exe,0"

    [HKEY_CLASSES_ROOT\Msi.Package\shell]

    @="Open,Repair,Uninstall"

    [HKEY_CLASSES_ROOT\Msi.Package\shell\edit]

    @="&Edit with Orca"

    [HKEY_CLASSES_ROOT\Msi.Package\shell\edit\command]

    @=""C:\Program Files (x86)\Orca\Orca.exe" "%1""

    "command"=hex(7):36,00,59,00,55,00,27,00,53,00,72,00,2d,00,54,00,35,00,40,00,\

      45,00,40,00,35,00,4c,00,28,00,28,00,2e,00,6d,00,4a,00,55,00,4f,00,72,00,63,\

      00,61,00,3e,00,6e,00,52,00,37,00,39,00,66,00,5e,00,26,00,71,00,66,00,28,00,\

      76,00,3f,00,65,00,71,00,46,00,28,00,29,00,77,00,26,00,47,00,20,00,22,00,25,\

      00,31,00,22,00,00,00,00,00

    [HKEY_CLASSES_ROOT\Msi.Package\shell\Open]

    @="&Install"

    "MUIVerb"=hex(2):40,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,\

      6f,00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\

      00,6d,00,73,00,69,00,6d,00,73,00,67,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,\

      33,00,36,00,00,00

    [HKEY_CLASSES_ROOT\Msi.Package\shell\Open\command]

    @=hex(2):22,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,\

      00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,\

      73,00,69,00,65,00,78,00,65,00,63,00,2e,00,65,00,78,00,65,00,22,00,20,00,2f,\

      00,69,00,20,00,22,00,25,00,31,00,22,00,20,00,25,00,2a,00,00,00

    [HKEY_CLASSES_ROOT\Msi.Package\shell\Repair]

    @="Re&pair"

    "MUIVerb"=hex(2):40,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,\

      6f,00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\

      00,6d,00,73,00,69,00,6d,00,73,00,67,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,\

      33,00,37,00,00,00

    [HKEY_CLASSES_ROOT\Msi.Package\shell\Repair\command]

    @=hex(2):22,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,\

      00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,\

      73,00,69,00,65,00,78,00,65,00,63,00,2e,00,65,00,78,00,65,00,22,00,20,00,2f,\

      00,66,00,20,00,22,00,25,00,31,00,22,00,20,00,25,00,2a,00,00,00

    [HKEY_CLASSES_ROOT\Msi.Package\shell\runasuser]

    @="@shell32.dll,-50944"

    "SuppressionPolicyEx"="{F211AA05-D4DF-4370-A2A0-9F19C09756A7}"

    "Extended"=""

    [HKEY_CLASSES_ROOT\Msi.Package\shell\runasuser\command]

    "DelegateExecute"="{ea72d00e-4960-42fa-ba92-7792a7944c1d}"

    [HKEY_CLASSES_ROOT\Msi.Package\shell\Uninstall]

    @="&Uninstall"

    "MUIVerb"=hex(2):40,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,\

      6f,00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\

      00,6d,00,73,00,69,00,6d,00,73,00,67,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,\

      33,00,38,00,00,00

    [HKEY_CLASSES_ROOT\Msi.Package\shell\Uninstall\command]

    @=hex(2):22,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,\

      00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,\

      73,00,69,00,65,00,78,00,65,00,63,00,2e,00,65,00,78,00,65,00,22,00,20,00,2f,\

      00,78,00,20,00,22,00,25,00,31,00,22,00,20,00,25,00,2a,00,00,00

    [HKEY_CLASSES_ROOT\Msi.Package\shellex]

    [HKEY_CLASSES_ROOT\Msi.Package\shellex\ContextMenuHandlers]

    @="Compatibility"

    [HKEY_CLASSES_ROOT\Msi.Package\shellex\ContextMenuHandlers\Compatibility]

    @="{1d27f844-3a1f-4410-85ac-14651078412d}"

    [HKEY_CLASSES_ROOT\Msi.Package\shellex\PropertySheetHandlers]

    [HKEY_CLASSES_ROOT\Msi.Package\shellex\PropertySheetHandlers\ShimLayer Property Page]

    @="{513D916F-2A8E-4F51-AEAB-0CBC76FB1AF8}"

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  4. Anonymous
    2014-09-09T20:10:28+00:00

    I will look over those keys but they look correct. This should fix it or at least part. I just added the page to please excuse any typos typed it out pretty fast.

    http://www.vindamedia.com/windows/help/windows-installer-msi-hash-mismatch

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  5. Anonymous
    2014-09-10T00:13:47+00:00

    This didn't help me. The association for .msi was correctly Msi.Package.

    I'm on Win8.1 Enterprise 64-bit, getting the key not valid error.

    Couple of incidental details, in case they are helpful, possibly also irrelevant:

    1. The same "key not valid" error arises with .msi installations, even if I don't install KB2918614 but I do install later KB291... updates.

    1. I'm also getting a Windows Cryptographic Service Provider reported an error message trying to sign Adobe Acrobat pdf files: "Keyset does not exist". Error code 2148073494.

    Hoping you're tracking down this problem because, at the moment, the only workaround for me seems to be to uninstall all updates KB291... updates back to the problematic KB2918614 one, install whatever I need to install, then re-install all those updates again.

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