KB2918614 breaks Windows Installer Service

Anonymous
2014-08-17T15:30:13+00:00

I didnt know where best to post a bug report about KB2918614.

This is for Windows 8.1 Pro

It appears on August 13 I received KB2918614 and immediately after I began having trouble with certain MSI installations, especially those that required any version of Visual C++ Redistributable to be installed.

Now, of course I have most of those already installed, but the install process of many programs runs those redistributables before the actual install runs.  It would always give me the error of "key not valid for use in specified state" and exit with a 1603 event.

I didnt know what caused the problem at the time and went through many troubleshooting steps including sfc/scannow, registry modifications (which have all been switched back to their original values), and attempts at re-installing the Windows Installer Service for Windows 8.1 (5.0) which apparently does not have its own redistributable install file.

Eventually I determined that I received a large number of updates on 8/13, so I removed them all.  This immediately fixed my problem.

As I didnt know if that was a fluke and I didnt know which specific update caused the problem, on reboot they all re-installed.

The problem returned as soon as I started back into windows.

I went through each of the knowledgebase articles and located KB2918614 as being the only one that modifies the MSI Windows installer service files.

I have now removed and hidden this update.

I wanted to notify Microsoft of this issue but did not know the best method to do so, so I am posting it in the Microsoft community in the event another user has the same problem as I did in order to work around it.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

105 answers

Sort by: Oldest
  1. Anonymous
    2015-03-10T22:34:55+00:00

    Okay folks see if these updates fix you up:

    -- Server 2003:

    https://support.microsoft.com/kb/3000988    Fixes an issue introduced by Security update KB2918614

    Vista/Server 2008

    https://support.microsoft.com/kb/3008627  Fixes an issue introduced by Security update KB2918614

    Holler back if it doesn't.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2015-03-27T04:17:46+00:00

    HI, 

    I was referred here possibly in error, but I just tried to install a app called cinema 4d, and trying to run app after install,here in windows 8.1 pro 64bit, gave the mising libmmd.dll error.

    Any chance this will fix my issue, or is it better to get ahead of people at Cinema 4d :)

    Ty!

    lee

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2015-03-27T04:42:35+00:00

    No your issue isn't similar. Try this press windows key + x > command prompt admin > disk /online /cleanup-image /restorehealth > press enter and let the run. Uninstall the last thing you installed and reinstall it. The file is most likely installed with the program you are trying to use. I am pretty sure that isn't a systems file

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2015-03-27T04:58:21+00:00

    I feel foolish not trying this before pasting, usually I do but I panicked a tad bit LOL

    Your info about not being a system file is spot on, I went to pre install dir and it was there , somehow it never got copied over to actual install dir,so I pasted it in there, and voila fix.

    Ty for some incentive, and for taking the time.

    Surprised cinema app  didn't copy this over , something I plan on letting them know.

    Cheers

    lee

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2015-05-04T19:59:48+00:00

    I am on bloody windows 8.1 AND I DO NOT HAVE in my registry - this path: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win

    And when I downloaded KB3000988 it told me it does not apply to my windows version.

    I am trying to install Autodesk Motion Builder and I get errors 

    Error 997. Overlapped I/O operation is in progress.

    Nothing works!!!!

    Was this answer helpful?

    0 comments No comments