I am running windows 8.1 64bit and the KB2918614 shows as installed on Aug, 16.2014, but does not show in the uninstall menu and cannot be uninstalled.
Please let me know what I could possibly do in this case.
KB2918614 breaks Windows Installer Service
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Anonymous
I didnt know where best to post a bug report about KB2918614.
This is for Windows 8.1 Pro
It appears on August 13 I received KB2918614 and immediately after I began having trouble with certain MSI installations, especially those that required any version of Visual C++ Redistributable to be installed.
Now, of course I have most of those already installed, but the install process of many programs runs those redistributables before the actual install runs. It would always give me the error of "key not valid for use in specified state" and exit with a 1603 event.
I didnt know what caused the problem at the time and went through many troubleshooting steps including sfc/scannow, registry modifications (which have all been switched back to their original values), and attempts at re-installing the Windows Installer Service for Windows 8.1 (5.0) which apparently does not have its own redistributable install file.
Eventually I determined that I received a large number of updates on 8/13, so I removed them all. This immediately fixed my problem.
As I didnt know if that was a fluke and I didnt know which specific update caused the problem, on reboot they all re-installed.
The problem returned as soon as I started back into windows.
I went through each of the knowledgebase articles and located KB2918614 as being the only one that modifies the MSI Windows installer service files.
I have now removed and hidden this update.
I wanted to notify Microsoft of this issue but did not know the best method to do so, so I am posting it in the Microsoft community in the event another user has the same problem as I did in order to work around it.
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105 answers
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Anonymous
2014-10-25T10:54:54+00:00 -
Anonymous
2014-10-08T15:05:50+00:00 Hi, I just ran into this problem when trying to install (push) the updated Backup Exec agent. When you uninstall the update is a reboot of the machine required?
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Anonymous
2014-09-09T16:07:49+00:00 It sounds like you're coming close to understanding the problem, even if a solution is still some ways off. Rest assured that we're all rooting for you.!
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Anonymous
2014-09-04T13:21:37+00:00 DanzIZme: - In my particular case we've had 3 reports of this problem in the past few weeks (from about 40 or so sales). So it doesn't happen for everyone. The specific message is "key not valid for use in specific state". I haven't been able to reproduce the problem on any of my own machines (a combination of Win7 / Win8.1 / 32-bit / 64-bit).
But I guess 3 users can't all be imagining it.!
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Anonymous
2014-08-30T03:47:14+00:00 Error:-2146893813
Converting to Hex would probably provide a better search result:
(BING search for
(0x8009000B OR 8009000B) "Installer service"
)
<quote>
0x8009000B -2146893813 NTE_Bad_Key_State
</quote>
Hardly more informative!
The good news may be that this symptom may be fixable. The bad I don't know how to apply this information to your case:
(BING search for
(0x8009000B OR 8009000B) NTE_Bad_Key_State site:microsoft.com (MVP OR MSFT)
)
FYI
Robert Aldwinckle