"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

891 answers

Sort by: Oldest
  1. Anonymous
    2013-11-03T20:58:47+00:00

    The Administrative (bits) profile is corrupt ; You must reinstall Windows 8 first, then continue on to Windows 8.1.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-11-03T21:08:35+00:00

    My system is very brand new and custom built with components specifically targeting Windows 8 compatibility. With the original Windows 8 install, everything was fine. Windows 8.1 has broken it in ways that are confounding.

    This is from the event logs...

    Log Name:      Application

    Source:        Application Error

    Date:          11/3/2013 12:05:26 PM

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      Michael-PC

    Description:

    Faulting application name: svchost.exe_CryptSvc, version: 6.3.9600.16384, time stamp: 0x5215dfe3

    Faulting module name: bcryptPrimitives.dll, version: 6.3.9600.16384, time stamp: 0x5215e222

    Exception code: 0xc0000006

    Fault offset: 0x000000000000311e

    Faulting process id: 0x1394

    Faulting application start time: 0x01ced8c7a4efa215

    Faulting application path: C:\WINDOWS\system32\svchost.exe

    Faulting module path: C:\WINDOWS\system32\bcryptPrimitives.dll

    Report Id: e54dacc1-44ba-11e3-bef3-3085a9a3610e

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2013-11-03T19:05:26.000000000Z" />

        <EventRecordID>119127</EventRecordID>

        <Channel>Application</Channel>

        <Computer>Michael-PC</Computer>

        <Security />

      </System>

      <EventData>

        <Data>svchost.exe_CryptSvc</Data>

        <Data>6.3.9600.16384</Data>

        <Data>5215dfe3</Data>

        <Data>bcryptPrimitives.dll</Data>

        <Data>6.3.9600.16384</Data>

        <Data>5215e222</Data>

        <Data>c0000006</Data>

        <Data>000000000000311e</Data>

        <Data>1394</Data>

        <Data>01ced8c7a4efa215</Data>

        <Data>C:\WINDOWS\system32\svchost.exe</Data>

        <Data>C:\WINDOWS\system32\bcryptPrimitives.dll</Data>

        <Data>e54dacc1-44ba-11e3-bef3-3085a9a3610e</Data>

        <Data>

        </Data>

        <Data>

        </Data>

      </EventData>

    </Event>


    Then there is this one....

    Log Name:      Setup

    Source:        Microsoft-Windows-WUSA

    Date:          10/30/2013 5:03:15 PM

    Event ID:      3

    Task Category: None

    Level:         Error

    Keywords:     

    User:          MICHAEL-PC\Michael

    Computer:      Michael-PC

    Description:

    Windows update "Update for Windows (KB2902864)" could not be installed because of error 2147944126 "The remote procedure call failed." (Command line: ""C:\WINDOWS\SysWOW64\wusa.exe" "C:\Users\Michael\AppData\Local\Temp\Windows8.1-KB2902864-x64.msu" ")

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-WUSA" Guid="{09608C12-C1DA-4104-A6FE-B959CF57560A}" />

        <EventID>3</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8000000000000000</Keywords>

        <TimeCreated SystemTime="2013-10-30T23:03:15.637431000Z" />

        <EventRecordID>849</EventRecordID>

        <Correlation />

        <Execution ProcessID="4832" ThreadID="4268" />

        <Channel>Setup</Channel>

        <Computer>Michael-PC</Computer>

        <Security UserID="S-1-5-21-2381410086-3876901529-2362349839-1001" />

      </System>

      <EventData>

        <Data Name="UpdateTitle">"Update for Windows (KB2902864)"</Data>

        <Data Name="ErrorCode">2147944126</Data>

        <Data Name="ErrorString">The remote procedure call failed.</Data>

        <Data Name="CommandLine">"C:\WINDOWS\SysWOW64\wusa.exe" "C:\Users\Michael\AppData\Local\Temp\Windows8.1-KB2902864-x64.msu" </Data>

      </EventData>

    </Event>

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2013-11-03T21:21:06+00:00

    The problem could be in the hard drive not reporting the proper information MTBF;

    Fix Corrupt Files and Disk Errors with Chkdsk /SpotFix; Then reinstall Windows 8 and continue to Windows 8.1

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2013-11-03T22:09:44+00:00

    When I encountered this issue, I disabled a BIOS setting on my Asrock MoBo: No-Excute Memory Protection

    After that change, 8.1 installed correctly. When setup had completed, I re-enabled the BIOS option again and no issues encountered.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2013-11-04T06:10:42+00:00

    I also have a DELL XPS 15 and I tried to update from Windows 8 to Windows 8.1.

    I got to the point where it is "getting my devices ready", then the PC restarts to a blue screen. The screen was frozen for more than one hour. No messages. I was desperate. Then I decided to restart the computer. It tried to recover the installation, it  failed, and  then restored Windows 8. When the system boots up after this, I got a message saying:

    "Couldn't update to Windows 8.1

    Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

    0xC1900101 - 0x40017"

    For sure I will not try another upgrade. I think Microsoft should be more careful before any upgrade release. Next time I will buy a Mac.

    Was this answer helpful?

    0 comments No comments