What if I've done #1 and #s 2 & 3 don't apply to me?
Sony Vaio VGN-NW125J, running Windows 8.0. Followed all the instructions from Sony, too. No dice. Craps out during "devices" at different percentages each time.
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:
"Couldn't update to Windows 8.1
Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.
0xC1900101 - 0x40017"
There is n o explanation as to why the update could be completed. Any ideas how to resolve this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
What if I've done #1 and #s 2 & 3 don't apply to me?
Sony Vaio VGN-NW125J, running Windows 8.0. Followed all the instructions from Sony, too. No dice. Craps out during "devices" at different percentages each time.
While I agree with the others that it's disappointing to see things rehashed, this response does give me one more (well, actually two more) ideas:
- I never thought to install an 8.1 driver on an 8.0 machine. If that's what you're saying, perhaps I'll try that.
- The consistent pointing at NVidia made me think that perhaps what the previous poster had said is what needs to be tried: Removing the card and updating with built in graphics. Unfortunately my board is an nforce board which *likely* means that the built in graphics are NVidia, leaving me with no alternative to update my machine.
Forgetting every manufacturer except Intel integrated was quite the oversight for MS, don't you think?
I had to UNINSTALL both of my graphics cards and remove the drivers, then do the upgrade, and then install the updated drivers for both.
It DID NOT work for me with the latest drivers installed prior to trying the upgrade.
I'm using an ATI card, and after uninstalling the drivers the install still bombs for me.
Intel integrated video doesn't necessarily work, either. It certainly doesn't help with my Sony Vaio.
+1 from me, another custom gaming PC user getting the same error.
8.1 seems to install ok for me but it doesn't make it through the setup process, I get the EULA, I click agree, I get the recommended settings screen, I go with the default recommended settings, the next screen is the "Next, we'll set up your account..." and that's where it stays. It never progresses past this point. I hit power off, power on, and it restores my previous version of Windows..... and repeat ad-infinitum.
Much like everyone else, I've tried just about everything to get it to work. I've tried about 20 times and I'm starting to loose the will to live. C'mon Microsoft, everyone makes mistakes, but at least acknowledge that you hear us and that you have some clever people working very hard to resolve this for us. Especially since you've now resolved the 8.1 RT problem, you should have some spare Windows Engineering Team people you can throw at this. That is all we ask.
This post probably won't be terribly helpful, but I thought I'd share just in case (since I've been wrestling with this issue since the 8.1 release).
After a long time, I was able to get the update installed (it's running great now as I type).
I have a custom built machine with an NVidia graphics card. I was getting the 0x40017 error message and rollback.
As a last ditch effort, I went through my ADD/REMOVE PROGRAMS and uninstalled anything that was unnecessary and was driver/system related. I didn't have time to try one item at a time to see what was the culprit, so I just did everything at once. The list of things removed included:
Kaseya
AVG Anti-virus
Intel's Drive Controller and Rapid Storage Software
Anything NVidia
Anything Creative Labs
Behringer UCA202 USB Audio device (which I had unplugged for the update)
Printer Drivers (we have Kyocera printers in the office)
Once I had done that (and not restarting when prompted, unless totally necessary), I went into DEVICE MANAGER and uninstalled (plus deleting drivers) of all video and audio related components.
Then, without restarting, I applied the update and it worked (having failed 5 time previously without doing all this).
Like I said, not a lot of specific information. I guess my only suggestion is to keep uninstalling. The culprit, I'm sure, is in there.
Best of luck!