"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

891 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-10-21T09:23:17+00:00

    For Lenovo users - I found this on their company website regarding 8.1 updates.  You will see there are a number of models which they are recommending not to upgrade.  Counting all the models I assume, just here, there are hundreds if not thousands of Lenovo laptop users who have been affected.  And so we wait for at least an acknowledgement...

    Notes:

    • Ideapad can only support the current preloaded hardware and software configuration. Therefore, depending on a specific configuration, it might not be recommended to upgrade your computer. That is because some hardware issues cannot be resolved currently.
    • It is not recommended to upgrade the following models to Windows® 8.1 because some VGA related issues cannot be solved by the vendor, currently.
      • U310, U410, U510, U410 Touch, U310 Touch;
      • Z500 Touch, Z500, Z400, Z400 Touch, Z380, Z480, Z580, Z485, Z585;
      • S300, S400, S400u, S400 Touch, S405, S206, G485, G585, N480.
    • The following models do not support upgrade to Windows® 8.1:
      • Y480, Y485, and Y580 with the SSD+HDD configuration;
      • S206 equipped with CPU other than E450, E300, E1-1200, E2-1800, or C60.
    • Yoga 11 is equipped with a Windows® RT system and only supports upgrade from Windows Store.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-10-21T10:23:49+00:00

    Hi

    I've got the same problème on my XPS 15: the screen becomes black and nothing occurs later.

    Thus i try to restart the computer and the system tries to "restore" the installation of the 8.1 update and the same problem occurs again... then, i restart the computer and it restores 8.0 and gives me this error code.

    Can the support team give us the way to succed for the XPS15?

    Thanks a lot!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-10-21T10:26:41+00:00

    Same problem here, I have tried every posible solution but nothing has worked so far.

    System: Dell inspiron 14z (N411Z) with intel graphics, so I guess it has nothing to do with non-integrated graphic cards.

    I have updated every driver, run windows updates, unplugged every external device... nothing works.

    Well done Microsoft...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-10-21T10:46:15+00:00

    Same issue. Tried to update through App Store. After reboot received blue screen and then 0xC1900101 - 0x40017. I'm just going to wait for official fix.

    ThinkPad T430.

    Intel HD 4000 / Nvidia NVS 5400M.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-10-21T11:47:24+00:00

    GOOD NEWS

    FIXED THIS ERROR

    Deleted Steel Series Mouse Driver from my computer

    Selected Windows Update and Updated all Files

    Selected Windows Store and Updated all Files

    No problems now, installed ok

    Was this answer helpful?

    0 comments