"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-10-20T10:38:59+00:00

    Hi,

    I also have this issue.

    On the Blue Screen, the error message is "SYSTEM_SERVICE_EXCEPTION - win32k.sys"

    And then I have exactly the same error code: 0xC1900101 - 0x40017

    -I unplugged every devices on my laptop (including the mouse)

    -All my drivers are updated

    My computer: laptop ASUS N71Vg

    -Intel Core 2 Duo T6600 @2,2GHz

    -4GB RAM

    -Nvidia GT220M

    -Ethernet Qualcomm Atheros AR8131 PCI-E Gigabit

    -Intel Centrino Wireless-N 1000

    -Intel ICH9M-E

    -HD Hitachi

    Windows 8 Professionnal (downloaded via MSDN, RTM version) - x64 / Dual boot with Ubuntu 13

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  2. Anonymous
    2013-10-20T11:13:22+00:00

    Did similar as I also suspected the ATI drivers were the cause. Removing them was a bit of a job, resorted to doing in safe mode in the end as the screens kept blanking out and the whole system stopped responding when they did.

    Tried an upgrade without the ATI drivers and it still failed.

    As my machine has on-board graphics too I used that output for my next attempt, it behaved differently, getting stuck on 81% of "preparing devices" (or words to that effect) instead of re-booting to blank screens. Still no joy though.

    Having read the installer log, the device referenced closest to the error message is my RAID controller. I think that's the next target for some investigation...

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  3. Anonymous
    2013-10-20T12:06:08+00:00

    I have exactly the same problem:

    Toshiba U400-15B  laptop.  4 GB Ram Intel Core 2 Duo P7350 @ 2.0ghz, 150GB free

    Running Win 8 Pro quite happily and successfully ran Win 8.1 preview without problems.

    Hard drive formatted and WIn 8 installed from disk. Only other install  Office 365.

    Nothing else installed, no external keyboard / mouse or drives.

    Get message after  Windows 8.1 update from the store the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

    "Couldn't update to Windows 8.1

    Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

    0xC1900101 - 0x40017"

    No antivirus or firewalls installed and all updates from  Microsoft and Toshiba installed.

    Help please.

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  4. Anonymous
    2013-10-20T12:10:17+00:00

                 i too can join the 8.1 has failed club

    there we go, perfect way of saying it! can someone rename this thread, The 8.1 has failed club? Would make it a lot easier for people to find and comment on it!

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  5. Anonymous
    2013-10-20T12:24:13+00:00

    This is a complete joke. No guidance from Microsoft that works, updating drivers doesn't help. Unplugging things doesn't help. Just rumours of issues with file locations and video drivers.

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