"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-10-19T15:23:43+00:00

    throwing this up to see if it helps find an answer

    OS Name Microsoft Windows 8 Pro

    Version 6.2.9200 Build 9200

    System Manufacturer INTEL_

    System Model DZ68DB__

    System Type x64-based PC

    Processor Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)

    BIOS Version/Date Intel Corp. DBZ6810H.86A.0043.2012.0615.2054, 6/15/2012

    SMBIOS Version 2.7

    Embedded Controller Version 255.255

    BIOS Mode Legacy

    BaseBoard Manufacturer Intel Corporation

    Secure Boot State Unsupported

    PCR7 Configuration Binding Not Possible

    Locale United States

    Installed Physical Memory (RAM) 16.0 GB

    Total Physical Memory 16.0 GB

    Available Physical Memory 13.4 GB

    Total Virtual Memory 18.2 GB

    Available Virtual Memory 15.3 GB

    Name NVIDIA GeForce GTX 660 Ti

    Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

    Driver Version 9.18.13.3140

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  2. Anonymous
    2013-10-19T15:55:07+00:00

    Unfortunately for me, after the update downloads and starts gathering information, I'm asked to reboot like normal.  but then after the reboot the update bombs at 0%

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  3. Anonymous
    2013-10-19T16:21:44+00:00

    I had similar issues trying to upgrade my Win 8 Pro to 8.1. Initially, had an I/O error 0xc00000e9. Later, it was another (I didn't document it). Removed all connection but mouse & keyboard --same result -- Return to 8.0. Did a "repair" -- same. Did a "refresh" -- same. Lost a lot of saved email history when outlook was removed.

    Then, on a "let's do something" lark, I disconnected & reconnected my 1 TB HDD. Voila!!! IT Worked. 8.1 installed without further problems.

    Next task(s) is reinstalling all the programs that were removed during "refresh".

    I hope this helps someone.

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  4. Anonymous
    2013-10-19T16:45:32+00:00

    Was that an external drive you reonnected?  If yes, how was it attached?

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  5. Anonymous
    2013-10-19T17:02:21+00:00

    None of these have worked for me and have spent several hours trying various things IN ADDITION TO all of the above MS-Engineering notes.

    • Windows 8 Pro with Media Center
    • Dell Studio laptop  - 8gb RAM/320gb SSD about 40% free space/10gb System Partition
    • All Win8.0 updates drivers, patches installed. Says no more Updates available.
    • NO DEVICES OR HARD DRIVES OR PHONES plugged into laptop. Any other devices have been removed from Device Manager.
    • Removed all EXTRA devices in Device Manager.
    • Tried safe/clean boot -- made no difference.

    Also tried ...

    • Remove ATI video driver and Catalyst software so that it uses the MS driver. Made no difference.
    • Did wsreset at all intervals between all the various (read: hours) of steps -- made no difference.
    • Removed any extra third-party tools, mini-apps, etc. Difference? Made no difference.
    • Started in low-resolution mode: Made no difference.
    • Disabled WiFI and also removed Wifi driver relied only on Ethernet cable during install. No difference.
    • Windows Firewall service OFF and Defender OFF. Did it make a difference? No. No difference.
    • Did SFC /snannow from Admin Command Prompt -- made no difference

    PLEASE READ THESE MICROSOFT> Your ideas above DO NOT WORK.

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