"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-10-19T13:23:03+00:00

    I've been looking for the Windows 8.1 update on my Chronos Series 7, for some reason it hasn't shown up in the store yet.

    I think I'll give it a miss now until this problem is resolved and Microsoft hopefully release a patched update or something...

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  2. Anonymous
    2013-10-19T13:31:34+00:00

    Haveloc,

    It sounds like you're waiting for the Windows 8.1 upgrade to show up through Windows Updates.  You have to go to the Windows Store to get it.

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  3. Anonymous
    2013-10-19T13:31:41+00:00

    Same issue;

    What is the make and model of the computer?

    Custom build:

    -windows 8 64bit

    -intel core I7 3930

    -Gigabyte GA-X79-UD3 motherboard

    -amd radeon hd 79200

    -intel c600 sata AHCI controller

    -razer taipan mouse + synapse

    -logitech g19 keyboard

    Do you have any external devices (except the mouse and the keyboard) connected to the computer ?

    digipass card reader by vasco

    ****Are you using any third party security program installed on the computer?

    kaspersky, but I disabled it at startup. Doens't seem to make a difference

    Tried

    -disabled anti virus kaspersky

    -reinstalled ATI drivers catalyst conrtol center

    -uninstalled drivers for gt19 keyboard

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  4. Anonymous
    2013-10-19T13:34:16+00:00

    Another  8.1 upgrade failure here first time round and my PC restored to windows 8.

    i suspected ATI catalyst driver so uninstalled them and disabled all startup programs and service, it then installed fine.

    have now re-enabled all services and it's still fine

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  5. Anonymous
    2013-10-19T13:48:23+00:00

    Chuck,

    I have been checking in the store, no problem for my PC or Surface RT just won't show up for my Chronos.

    But like I say, probably a good thing at this point, I use my laptop for work and don't want that to become a paperweight

    Haveloc

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