"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2014-11-27T13:30:17+00:00

    will actually give you the error number, which isn't all that helpful, but at least you'll

    know the error number.

    Typically what you see then is just a summary error code--insufficient detail to even formulate a hypothesis about what is wrong or what you should try.  You need to dig out the logs.  If the failure is during an update the ReportingEvents.log can at least give you a timestamp range to consider and some context for further investigation.  Then, the next general place to look would be the CBS.log (or archived piece of it) which corresponds to the details that you are searching for.

    Good luck

    Robert

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  2. Anonymous
    2014-11-27T19:57:23+00:00

    Nope. Tried six times and gave up. It just says, "An error has occurred and your system will be restored to the original configuration."

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  3. Anonymous
    2014-12-06T20:04:55+00:00

    Here it is December 6, 2014 and still getting this error. TIt is so frustrating.

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  4. Anonymous
    2014-12-07T15:22:56+00:00

    Tomorrow I'll call Microsoft italian support, I'm not giving up, I paid for something that doesn't work and I want it to work 100%

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  5. Anonymous
    2014-12-07T16:29:00+00:00

    Tomorrow I'll call Microsoft italian support, I'm not giving up, I paid for something that doesn't work and I want it to work 100%

    I agree with you, Francesco.  Next week I will do a complete format of C and attempt a clean install on a virgin machine.  We'll see from there. Will post the results after the attempt.

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