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I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:
"Couldn't update to Windows 8.1
Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.
0xC1900101 - 0x40017"
There is n o explanation as to why the update could be completed. Any ideas how to resolve this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I agree with augie44's reply but additionally suggest you remove all non-Microsoft drivers before updating to Win 8.1. For example, I have Asus motherboard related drivers I skipped. I just took whatever the Win 8 full install gave me. Also disconnect any additional peripherals, if you have any, before the Win 8 install. All these can be added back after updating to Win 8.1.
Good luck.
David B.
And you sure won't get much help from Microsoft - how many pages does this make??
If it's a new machine I would take it all the way back to zero - like you are just plugging it
in. Go to your programs and see if any pre-packaged security systems are in the programs
and thoroughly delete them. Then try the update again.
Microsoft "helper" sent me a clean disc for the 8.1 update - well, that was a laugh cause my
new machine did the same thing. I did have AVAST installed already thinking I would protect
myself first and had to completely delete it before the update "took".
**** running Microsoft can't figure out their own update, nor how to help anyone. No excuse
for this - none. Disgusting.
totally agree with you, it's absurd they are not resolving this problem. Ah, and I built this pc by myself, so it's clean by definition, I only ran windows update, so there is only the stuff Update downloaded automatically. I'll try to search for something hidden, but I doubt I'll find something
I unistalled every possible driver not belonging to Microsoft, still it get stuck, what can I do? It's driving me crazy
Check out your drivers. Make sure all are updated. I scarcely remember that when on the
microsoft site they listed 2 drivers for each item and there was a difference of the two. Sorry
I'm being vague, cause I don't recall right now. Microsoft super-tech gave me a hint and said
to go with one and not the other (think it was the 2nd choice with the smaller download).
Hope I am not hurting anybody, rather than helping with this tidbit.
I'm testing
This solved my issue.
