"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-05-02T17:13:50+00:00

    After following this thread for months, I finally got 8.1 to install on my Dell Alienware Aurora R4. The following things seem to have each been at least partially responsible for the error in my case. I had to deactivate and then manually remove the drivers from an old copy of Kaspersky Small Office Security. I had uninstalled it long ago, but Kaspersky software is infamous for leaving **** on your system after an uninstall. The drivers (klim6.sys especially) remained in effect. I'm confident that this was primarily to blame in my case. Various software had to be removed. I had to uninstall an old screen capture utility called Snagit. It was an old version that is no longer supported. Also uninstalled iTunes and all the related Apple crapware. There were also several Alienware-specific utilities (Command Center, Respawn) that either had updates, or had to be removed. I used the Dell system analyzer tool to identify some other drivers that needed updating. I also made sure I was running the very latest Nvidia drivers. Somehow, the combination of all the above resulted in 8.1 being applied without error and is now running fine. Hopefully this will prove beneficial to someone out there. Cheers, -=N80=-

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  2. Anonymous
    2014-05-06T18:42:40+00:00

    I have a standard HP Elitebook 8440p running a Core i7 chip, no attached devices. I have run all the updates that are available, run Fixit registry cleanup, and updated drivers that are available. I still get the same error messages as reported by many others "page Fault in Nonpaged Area 0xC1900101-0x40017 when I try to update to Windows 8.1.

    I have contacted Microsoft Support online chat, to no avail, and the last time the assistant suggested I needed to pay for help which I don't think should be the case. Has there been any solution to this problem yet?

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  3. Anonymous
    2014-05-06T20:30:10+00:00

    I've been trying to update my OS to Windows 8.1. I have Acer Aspire V3 -471G, Intel Core i7, 2.4Ghz with Turbo Boost up to 3.4 GHz, NVIDIA GeForce GT 640M with 2 GB Dedicated VRAM, 8GB DDR3, 1TB HDD, 37.4 GB free on main HDD, and 15.5 GB on backup HDD. Made sure I met all system requirements, updated all drivers, but I'm getting error:

    "Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017

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  4. Anonymous
    2014-05-16T04:13:58+00:00

    Hi guys, I just want to follow this up to see if anyone's got any luck going through the update without getting the error 0x40017 lately? after so many times of failure, i dont really want to waste another 15 mins of doing such **** again, and yet it seems MS stopped caring about this problem no matter how many users are facing this problem.

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  5. Anonymous
    2014-05-16T16:28:25+00:00

    way to go Microsoft another botched hack job now my computer has lost one of it's 800 dollar video cards...do they actually try this **** out first

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