Lucky You!
Just tried again, still the same result...
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I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:
"Couldn't update to Windows 8.1
Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.
0xC1900101 - 0x40017"
There is n o explanation as to why the update could be completed. Any ideas how to resolve this?
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Lucky You!
Just tried again, still the same result...
I tried this but it didn't work.
ADRStudio -- You're a godsend!!
After reading your post and muddling about with my PC a bit, I finally managed to make it to 8.1 myself (after a week of failed attempts) ... THANK YOU :)
I have an HP Envy M6-K025DX, and like you said, the HP Drivers seemed to have been the problem with me as well. I followed your instructions, but there is one difference -- Unlike in your case, try as I may, the Intel HD graphics driver kept getting auto-installed after I removed/restarted on Windows 8. To work around this, I tried changing the device installation settings as well, but nothing helped.
Finally, what I did was first uninstall the Intel HD drivers, and then INSTEAD OF RESTARTING, I went ahead directly with the Win 8.1 store update (like you said, it had already been downloaded for me earlier so I did not have to go through the pain of re-downloading). Lo and behold, the upgrade to Win 8.1 happened without a hitch.
After upgrading to 8.1, I checked my graphics driver, and this showed the default MS Graphic Driver. As suggested by you, I had already downloaded the 8.1 Intel HD driver from the manufacturer (HP) site, and went ahead with the driver install ... Again, worked like a charm, and I am successfully on 8.1 as of now with no issues seen for the moment!
Thanks again, and hope other folks have luck with this **painful** upgrade!
"Couldn't update to Windows 8.1Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.0xC1900101 - 0x40017"
I ran the updater trouble shooter and the following error occured:
| Detection details |
|---|
| Error Report | | | RootCause: | RC_DataStore |<br>| --- | --- |<br>| ErrorCode: | 0x80070057 |<br>| --- | --- |<br>| TimeDetected: | 2014-02-16-T-01:43:09P |<br>| --- | --- | | | --- |
| Collected File | | | File Name: | CheckSURLog.cab |<br>| --- | --- | | | --- |
| Service Status | ||||
|---|---|---|---|---|
| Problem with BITS service : The requested service has already been started.More help is available by typing NET HELPMSG 2182. | <br> | --- |
| Collection information | | Computer Name: | ARUN | | --- | --- | | Windows Version: | 6.2 | | --- | --- | | Architecture: | x64 | | --- | --- | | Time: | Sunday, February 16, 2014 1:42:45 PM | | --- | --- |
Then I tried to run the following commands :
The following error occurred:
Error when running DISM /Online /Cleanup-Image /RestoreHealth - error 0x800f0906
DISM /Online /Cleanup-Image /RestoreHealth
Deployment Image Servicing and Management tool
Version: 6.2.9200.16384
Image Version: 6.2.9200.16384
[==========================100.0%==========================]
Error: 0x800f0906
The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see
Configure a Windows Repair Source.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
Then I tried the code /scannow
The error in is
Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
PS :all drivers are up to date
My laptop configuration is
Dell 15 7000
model 7537
processor intel core i7
nvidia gt 750m 2 gb ddr5 graphics
8 gb ram
antivirus kaspersky internet security 14
Hi,
I was faced with a similar issue and struggled again and again.
In my case the problem was due to an error in memory (in a tiny range - see the attached picture).
The "weird" thing is that windows 7 had no problem in upgrading to Windows 8, but the upgrade to Windows 8.1 was impossible. For that matter any other installation to any other OS (such as Windows 2012R2) had similar issues.
So please do the memtest to find out if you have similar issues - it will save you a lot of pain. This site is highly recommended http://www.memtest86.com/download.htm with easy instructions to create a bootable USB.
I would also like to take this opportunity to thank the Microsoft Support team I talked to initially in the UK, later in Europe and subsequently at Redmond. After a few phonecalls, they provided remote assistance\access to my PC for a couple of hours and then they escalated the case to Redmond. Although the solution was not found by the MS team, they did everything to confirm that it is not a host OS issue. So then I proceeded with confidence to start checking my hardware. Great work!
So what was the solution? Did you have to replace memory?
Also, not sure I understand your screen shot. What text on your screen shot shows the error?