"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

891 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-01-16T19:44:53+00:00

    I have same problem for long time and seeing all u folks trying hard to solve this. Where is Microsoft supporting staff?  

    We are not using free Linux software. I paid for this and the MS should have resolved this if they are responsible enough

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-01-16T20:09:08+00:00

    Well its jan 2014, and still this problem. :(

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-01-17T00:09:34+00:00

    Don't bother nothing is fix, atm.   Ive done everything. only thing left is to ring M$, never had to do this in my life.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-01-17T07:35:20+00:00

    Similar problem.

    HP ENVY 15 (e3s20ua#aba).  New.  Delivered with Windows 8.

    Getting 0xc1900101 - 0x40019

    Upgrade starts.  Reboots.  Percent count down to 40%, then black screen.

    Looks like video driver failure during the first boot.  Which is weird, because the first-time OS boot config should run in bare bones VGA 640x480 mode until it's ready.

    This version has Intel HD Graphics 4000 -- which should be ok with Win8.1.  Win8 version is dated March 19, 2013 and version 9.18.10.3071.

    BIOS F.24 (latest and for WIN8.1)

    Latest updates for Win8

    HP's support site it not working correctly at the moment, nor is their desktop Support Assistant.

    Is there any keystroke sequence I can use during one of the first boot sequences of Win8.1 to interrupt it to get the video mode stable to complete the installation?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-01-17T10:01:52+00:00

    Don't bother nothing is fix, atm.   Ive done everything. only thing left is to ring M$, never had to do this in my life.

    Really not worth it, have tried that and they don't know either. Have always purchased MS products because of their realiability but now I'm not so sure.

    Was this answer helpful?

    0 comments