"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-11-26T09:26:19+00:00

    This only works if you have a recent HP laptop as well that uses Ralink Bluetooth. If not, my fix doesn't apply to you.

    Also, the HP laptops come with "Software drivers" for Bluetooth, that's why you go into uninstall a program in the control panel and do it from there (rather than the device manager)

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  2. Anonymous
    2013-11-27T19:54:42+00:00

    Wow, I'm not making any progress on this issue myself. I'm running a stock DELL XPS 12 convertible Windows 8 hybrid. I fail in the exact same way. I've tried updating all the drivers, bios, and many other system checks. Unplugged my only external devices, etc., etc.

    Still seems to be no solution from Microsoft and everything I reads sounds like Microsoft isn't being very proactive with a fix. You've got a lot of people on the forums offering to send debug logs but no apparent takers on Microsoft's side.

    I don't want to do a clean install and loose the way my machine is configured. The last thing I'm working on is that sfc /scannow was returning and error but this may have happened during the failed 8.1 installs.

    I ran

    Dism /Online /Clean-Image /ScanHealth

    and

    Dism /Online /Clean-Image /RestoreHealth

    Which correct component store corruption and now sfc /scannow works correctly.

    I'm going to fully uninstall my Displaylink drivers and try the Windopws 8.1 update again but it will have to wait until Monday.

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  3. Anonymous
    2013-11-28T07:46:35+00:00

    hi there,

    for a little moment I realy had my hopes up ...

    • I also have the same laptop (HP envy 15-j030eb)
    • I also have this shitty win8.1 update problem

    So ... Here I go (or went) ;-)

    uninstall the ralink bluetooth stack64 (installed version was 11.0.742.0)

    No reboot, and immediately started the win8.1 update.

    Same result as before :(

    However, now after the restore of win8 I also have the device driver problem for my bluetooth :-/

    So, I just think you got lucky Luke ;-)

    I'll go and look a bit further (maybe nvidea driver update needed)

    kind regards

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  4. Anonymous
    2013-11-28T08:23:36+00:00

    Hi, 

    keep going with it, it's definitely the Bluetooth Driver. Did you remove Norton Internet Security as well?

    (Norton Removal Tool: https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us)

    I actually found this solution on the HP forums where people were specifically talking about HP laptops such as mine and yours.

    One thing I also did, although I can't imagine it having an impact is uninstall the fingerprint sensor from device manager.

    When you uninstall your Bluetooth - reboot after but make sure it doesn't reinstall the drivers.

    Oh yeah and make sure you've got the latest Nvidia drivers. You have to download them manually from the Nvidia website as Windows mysteriously seems to think the outdated drivers that came with the laptop are the latest ones.

    And one more thing, you might want to run the Windows 8 Upgrade Assistant to see whether you have any other incompatible software.

    You're on the right tracks!

    Keep me posted on your progress, maybe I can help. It'll be worth it in the end!

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  5. Anonymous
    2013-11-28T16:51:15+00:00

    I also wasn't able to upgrade to Windows 8.1 on my new Dell XPS12 (got it in late October).  I initially tried several times, each time after a Windows update, as all of my drivers were already up-to-date from Dell's support page.  I kept thinking that Microsoft would fix this error in time, and didn't want to waste more time tweaking with drivers and trying upgrades.  To be cautious, I did download all of the 8.1 drivers from Dell, but didn't install any of them (I will install those that are buggy after the upgrade, such as the touchpad)

    After reading your comment, I decided to try to uninstalled Displaylink drivers (removed Core Software and Graphics) and try my luck.... and bingo, it worked.  The strange thing is that I had already installed DisplayLink v7.4 and online they recommended to uninstall older versions and install v7.4, which is compatible with Windows 8.1.  So the trick is to uninstall, even if it is the correct driver - I simply removed the two DisplayLink software components (nothing else) and it worked.

    After the upgrade to Windows 8.1, I reinstalled DisplayLink (v7.4) and will need to update other glitchy drivers (touchpad for sure, and maybe others as they appear).

    Thank you for you post with the suggestion of removing DisplayLink.

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