"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-12-03T15:09:43+00:00

    Thanks for the hint. my Minidump directory is empty. so it could'nt help.

    looking around in the log files, i found in Panther\setuperr the following lines;

    Failed to get image properties for syswow64\drivers\asio.sys: 0x80070003

    Failed to get image properties for syswow64\drivers\asupio.sys: 0x80070003

    Failed to get image properties for syswow64\drivers\asusfilter.sys: 0x80070003

    These 3 are, as it seems, typical ASUS drivers, I believe for monitoring purposes.

    Did anybody else come across this? is this meaningful?

    My motherboard is an Asus Sabertooth x79 with an i7 3930...

    thanks

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  2. Anonymous
    2013-12-03T14:48:30+00:00

    I also wasn't able to upgrade to Windows 8.1 on my new Dell XPS12 (got it in late October). 

    After reading your comment, I decided to try to uninstalled Displaylink drivers (removed Core Software and Graphics) and try my luck.... and bingo, it worked. 

    After the upgrade to Windows 8.1, I reinstalled DisplayLink (v7.4) and will need to update other glitchy drivers (touchpad for sure, and maybe others as they appear).

    Thank you for you post with the suggestion of removing DisplayLink.

    Wow, that is sweet that it worked. I just tried it on mine and it didn't. However, I am thinking that I might try a few of the other troubleshooting suggestions like wsreset, etc.

    Did you have the latest Windows 8 drivers from DELL or had you started to put on some of the Windows 8.1 drivers from DELLs site?

    I like a lot of Windows 8/8.1 but I really don't like the dumbing down of the F8(Safe Mode) system or the obscuring of the details of the patch install. I really which that Microsoft would give techs a complicated key sequence to press so we could watch what was going on behind the scenes. It might give us a chance to see what was failing and concentrate on that.

    At least the rollback seems to work. 8^D I'll post back if I get it to work.

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  3. Anonymous
    2013-12-03T13:06:07+00:00

    Thank you Lasse -- I went through the translated version. I cannot find DMP files in the same place (or any in Windows~BT -- so must be a different problem than what you may have. I do have some LOG files in there which it would not open up -- but I sitll think there may be something interesting in there. Thanks for the help anyway.

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  4. Anonymous
    2013-12-03T09:48:04+00:00

    Sorry, I can't really say much more. I googled how to analyze Microsoft crash dump files and found this: http://blog.this.at/post/2007/10/23/How-To-Crash-Dump-analysieren-(Oder-Wer-ist-schuld-an-dem-Bluescreen).aspx (in German, but I gues there is something similar in English). Then I couldn't find a memory dump file in "C:/minidump/", so I searched the whole drive for *.dmp files and the only one was in "C:$WINDOWS.~BT\Sources\Rollback". It then told me only one "probably caused by ..." canditate. Thats it.

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  5. Anonymous
    2013-12-03T03:15:45+00:00

    I found on my Envy dv6 that when the update was ready to restart the computer for the first time, turning on airline mode in Windows 8,(turning the wireless network off) then restarting the machine allowed the update to complete without any errors.

    I really think that various hardware is just throwing the update off resulting in the errors, and eventual workarounds we keep seeing.

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