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I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:
"Couldn't update to Windows 8.1
Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.
0xC1900101 - 0x40017"
There is n o explanation as to why the update could be completed. Any ideas how to resolve this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Update:
On Googling the error code it seems this problem occurred for the Win 8.1 preview back in June, but I couldn't find any evidence of a fix. The only suggestion I could find was that perhaps the graphics drivers needed to be updated, but after updating to the latest drivers the problem is still the same - still crashes at the same point, same error message.
I also notice that Microsoft Support doesn't seem to be available at the moment - great timing guys :s
