"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-10-19T05:15:51+00:00

    On the Clean boot did you install Norton First or did it come preinstalled?

    If so try using Norton Removal tool to uninstall Norton before trying the update again.

    Lastly I just tried the update and it failed obviously with the same error code or I wouldn't be here but I did check my updates and there were 2 optional updates doing those now and will then try the install again. Will post final results when achieved.

    Also using GeForce Experience Program from Nividia to keep my 2 EVGA 660ti graphics cards updated will let you know if it helps.

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  2. Anonymous
    2013-10-19T05:13:25+00:00

    I hope a fix is found soon.  I've done everything that I could possibly think of to fix this, but with no luck.

    I uninstalled my GeForce drivers it then installed but will not let me reinstall the drivers. Going to format the PC later today back to 8 had decided to get a high spec laptop for everything, never thought I would say it, but it's a mac for me after this experience.

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  3. Anonymous
    2013-10-19T05:00:15+00:00

    I hope a fix is found soon.  I've done everything that I could possibly think of to fix this, but with no luck.

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  4. Anonymous
    2013-10-19T04:55:47+00:00

    I read in another listing by a Microsoft support team member that there is a bug in the driver update portion of install and to give them a few days to fix it. I encountered the same error number with a dell xps15, and since I am really looking forward to this update I am hoping this si solution. hope this gives you some peace of mind

    I have the same error on my Dell XPS 15 as well.  Hope there's a fix soon.

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  5. Anonymous
    2013-10-19T04:47:48+00:00

    I followed the advice of some others and uninstalled the Steelseries Engine and now my computer successfully updated to 8.1.

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