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I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:
"Couldn't update to Windows 8.1
Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.
0xC1900101 - 0x40017"
There is n o explanation as to why the update could be completed. Any ideas how to resolve this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Tried a chkdsk /f (yeah, I know, it says RAMDISK, but at this point, I'm willing to believe the error relates to EVERYTHING) - had some failures, restarted, went to Windows store and the update happened without me even telling it to. I *almost* got excited something was going to happen. Unfortunately, it's the same old story... Error on reboot. Still have one more trick and will report back.
Has anyone tried installing from ISO:
http://microsoft-news.com/download-windows-8-1-iso-to-install-from-usb-stick/
I will try it later.
After several failed attempts, I succeeded...
Dell L521X XPS15, running a clean install of Windows8 (installed with all my data, prog's, etc about a month ago) on a 120Gb mSata drive plus a 512Gb SSD as the normal drive, and not running Intel Rapid Storage...
I went to device manager and uninstalled the NVidia Graphics Card and the drivers (ticked the box) and without restarting, did the upgrade. I ended up with the black screen and mouse only, so turned off (with the power button). Restarted and it went straight through the 2nd time.
Will now look for windows updates and see how it goes.
To keep everyone updated, a Microsoft rep got in touch to suggest it might be my Realtek High Def Audio drivers that are causing the problem. I tried updating the driver and uninstalling the driver and neither of these actions has helped. The problem remains as before.
I too tried to uninstall my Realtek High Def Audio drivers, even turned it off completely in Bios. No success, still the same 0xc01900101-0x40017 error and unable to update to windows 8.1.
Same here, I've uninstalled everything I could as far as drivers go and still no luck.
To keep everyone updated, a Microsoft rep got in touch to suggest it might be my Realtek High Def Audio drivers that are causing the problem. I tried updating the driver and uninstalling the driver and neither of these actions has helped. The problem remains as before.
I too tried to uninstall my Realtek High Def Audio drivers, even turned it off completely in Bios. No success, still the same 0xc01900101-0x40017 error and unable to update to windows 8.1.
