"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-10-21T20:11:53+00:00

    Speaking of easy... If you all have read my post on everything I've tried, you can add these to the list:

    1.  Removing even more programs (even silverlight!)
    2.  Updating my faulty mouse - thanks for the tip!
    3.  Rebuilding the boot manager from a recovery DOS prompt.
    4.  Showing all the hidden device drivers and removing every single device that has ever touched the machine in the past 5 years.

    Let's face it... I'm licked.  Kicked down and beaten good.  On a good note, my gaming computer has now had the most extensive PC enema known to man.

    From an install perspective, this is the worst thing I've ever heard of Microsoft releasing EVER.  Some things are a pain in the backside, but this is literally impossible.  For such minor upgrades, how downright ridiculous is this?

    Anyhow, on top of trying everything ever mentioned in every forum, I have also been researching this issue.  While usually this is a memory based issue (0xc0000017), in this case, I'd throw that out given the shear numbers and reported fixes.  This error has existed since XP days, it just hasn't been this widespread (and actually used to mean what it said).

    Will Microsoft fix it?  My question to that would be: How?  This seems like an epic failure, as the people reporting the fixes have absolutely no consistency as to what fixed it... A bad software program, a problematic driver, an update that didn't quite take, USB devices, magic beans...

    Do you all want to know what the error code means, apparently?  "SOMETHING'S BROKE."  Yep, that's about the extent of it.  Based on this particular update, I'm kind of amazed that W8 ever came to be, but see, among these minor changes, a few architectural ones came too, one such change being:

    PAE Requirement.  (Why?  My Pentium D wanted some love too!

    Well, whatever... I should have quit this nonsense about 20 pages back.  I'll keep an eye on it in case MS does come back with a response, but at this point, it is looking pretty darn grim....  Maybe you have to uninstall Steam or Chrome?  Those seems to be the only things left on my computer.

    I do have a bios setting for accessing above 3.25 GB on boot or something.  I've never quite understood what that's for, but I've always maxxed it out.  I'm guessing this is for accessing above the 3.25GB limit in DOS?  Probably has nothing to do with this anyhow...

    Windows 8 Pro with Media Center installed...

    Tell me about it.  My gaming rig hasn't had this kind of attention since I've build her.

    I may try to contact Microsoft's support team and see what they can find.  Perhaps I'm missing something dumb that they can spot.  If that fails, guess I have no choice but wait for an official update on 8.1.

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  2. Anonymous
    2013-10-21T20:11:44+00:00

    Hi

    I've got the same problème on my XPS 15: the screen becomes black and nothing occurs later.

    Thus i try to restart the computer and the system tries to "restore" the installation of the 8.1 update and the same problem occurs again... then, i restart the computer and it restores 8.0 and gives me this error code.

    Can the support team give us the way to succed for the XPS15?

    Thanks a lot!

    I got mine done by

    1. Download the latest drivers for 8.1 for both graphics cards so you can install them after the upgrade.
    2. Go to Device Manager and uninstall both graphics cards, ticking the box that deletes the drivers.

    That's pretty much it.

    If it does stall, force power off and let t try again, and then it should push through (did for me).

    Make sure you have Secure Boot enabled in BIOS (so you don't get a warning on the desktop background about it) and it should all happen.

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  3. Anonymous
    2013-10-21T19:48:36+00:00

    Finally got this issue sorted today courtesy of an excellent MS level two technician.

    The culprit...an out of date graphics driver for NVIDIA GeForce GT640M

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  4. Anonymous
    2013-10-21T19:39:55+00:00

    Speaking of easy... If you all have read my post on everything I've tried, you can add these to the list:

    1.  Removing even more programs (even silverlight!)
    2.  Updating my faulty mouse - thanks for the tip!
    3.  Rebuilding the boot manager from a recovery DOS prompt.
    4.  Showing all the hidden device drivers and removing every single device that has ever touched the machine in the past 5 years.

    Let's face it... I'm licked.  Kicked down and beaten good.  On a good note, my gaming computer has now had the most extensive PC enema known to man.

    From an install perspective, this is the worst thing I've ever heard of Microsoft releasing EVER.  Some things are a pain in the backside, but this is literally impossible.  For such minor upgrades, how downright ridiculous is this?

    Anyhow, on top of trying everything ever mentioned in every forum, I have also been researching this issue.  While usually this is a memory based issue (0xc0000017), in this case, I'd throw that out given the shear numbers and reported fixes.  This error has existed since XP days, it just hasn't been this widespread (and actually used to mean what it said).

    Will Microsoft fix it?  My question to that would be: How?  This seems like an epic failure, as the people reporting the fixes have absolutely no consistency as to what fixed it... A bad software program, a problematic driver, an update that didn't quite take, USB devices, magic beans...

    Do you all want to know what the error code means, apparently?  "SOMETHING'S BROKE."  Yep, that's about the extent of it.  Based on this particular update, I'm kind of amazed that W8 ever came to be, but see, among these minor changes, a few architectural ones came too, one such change being:

    PAE Requirement.  (Why?  My Pentium D wanted some love too!

    Well, whatever... I should have quit this nonsense about 20 pages back.  I'll keep an eye on it in case MS does come back with a response, but at this point, it is looking pretty darn grim....  Maybe you have to uninstall Steam or Chrome?  Those seems to be the only things left on my computer.

    I do have a bios setting for accessing above 3.25 GB on boot or something.  I've never quite understood what that's for, but I've always maxxed it out.  I'm guessing this is for accessing above the 3.25GB limit in DOS?  Probably has nothing to do with this anyhow...

    Windows 8 Pro with Media Center installed...

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  5. Anonymous
    2013-10-21T19:29:58+00:00

    OK ... if you have USB 3.0 support in BIOS and cannot get updated firmware you may want to disable USB 3.0 support and see if you have keyboard and mouse back.

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