"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-10-24T16:21:33+00:00

    I finally successfully updated to 8.1 after >10 tries.

    My case 0x40017 error everytime

    windows 8 laptop, MSI GT70 with NVIDIA 680M and intel HD 4000, bigfoot killer GigE network

    I tried all the suggestions I can find on the web, update graphic cards to the newest, remove the cards before install and without reboot, disable device, disable antivirus.  No luck. Then I found the problem is with the driver of the bigfoot network card.

    There is a new beta driver released for 8.1, I installed it, still not working.

    In the last try, I removed all graphic card drivers (intel and nvidia) and the related software,  before reboot, I start upgrade windows 8.1, as soon as the system finished downloading from windows store and in the 'gather info' stage, I quickly removed the entire software and driver for network ( I can't do this before upgrade cuz I need it to connect to windows store), and the rest of upgrade went through without any issue.

    Hope this can help some of you guys.

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  2. Anonymous
    2013-10-24T14:51:43+00:00

    I've gotten the same error code twice on trying to install Win 8.1

    0xC1900101 0x40017

    Self Built PC

    i5 3570K

    Gigabyte G1.Sniper 3

    Nvidia GTX 570

    Samsung 840 Pro SSD

    Tried both methods. Drivers are all the most recent versions from the manufacturer unless Windows Update found newer.

    The antivirus I'm running is GData Antivirus 2014.

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  3. Anonymous
    2013-10-24T14:44:48+00:00

    Last night I was working with a lady from the Microsoft support team.

    We tried the following,

    uninstalled McAfee

    unplugged all external devices but a keyboard and mouse.  Heck, even my second monitor that uses HDMI

    ran a disk check

    created a new Admin account to update with

    all of these failed at 100% when applying computer settings.

    At this point, this issue has been escalated to Microsoft level 2 support.  I'll have an update on Monday.

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  4. Anonymous
    2013-10-24T14:40:30+00:00

    Count me in as another one extremely frustrated by this whole mess.  I have to stop sometimes and be thankful that at the very least, every fail takes me back to the perfectly working 8.0 install I already have.  In the meantime, I've tried most of the suggestions in this thread to no avail.  For those of you who haven't been so brave to do so, I've gone so far as to nuke my 8.0 install and start again fresh.  This involved allowing the software to reinstall, perform the initial Windows Updates so the upgrade ill appear in the store, and then attempting to upgrade without adding any of my applications, tools or the like; just the vanilla Microsoft stuff.  This still failed.  Like some of you, I had the 8.1 Preview install just fine on a separate partition.  I removed it after it being quite buggy on my machine.  Anyways, I've taken to heart suggestions made here: one suggested to remove a recent security update, which my machine didn't even have; another posted a link to an MS site with device drivers, only for me to download the driver and device manager not even recognize them as new.  I've gotten 0x40017, 0x40018, and 0x40019 at different times attempting to upgrade.  At this point, I'm done trying.  I'm thankful enough to have a working 8.0 install (and think, some people are still running XP happily).  If another suggestion comes along that seems feasible I may be compelled to try again, but I near convinced I won't see 8.1 until I get a new machine.

    Specs

    Computer: HP Pavilion dv7-4077cl (purchased in 2010)

    Processor: Intel Core i3

    Graphics: AMD Mobility Radeon HD 5470 + Intel 3000 (switchable graphics; only the Intel card works on my machine, can't even get the AMD card to turn on, which ironically works for me as the AMD card was the source of trouble when I upgraded from 7 to 8.)

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  5. Anonymous
    2013-10-24T12:49:45+00:00

    Only one more suggestion that could be off here... Many complained that the video drivers were replaced or not installed correctly in 8.1.  You could try reinstalling them.  Long shot, but it's something?

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