"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-10-29T19:45:30+00:00

    I also cannot install the update my system is:

    Computer Profile Summary
    Computer Name: DEVBOX (in WORKGROUP)
    Profile Date: Tuesday, October 29, 2013 3:31:38 PM
    Advisor Version: 8.4
    Windows Logon:
    Operating System System Model
    Windows 8 Professional (x64) (build 9200) <br><br>Install Language: English (United States) <br><br>System Locale: English (United States) <br><br>Installed: 11/16/2012 8:04:24 PM <br><br>Boot Mode: BIOS (Secure Boot not supported) Gateway FX6840  <br><br>System Serial Number: PTGAT0202301717C742700 <br><br>Enclosure Type: Desktop
    Processor ^a^ Main Circuit Board ^b^
    2.80 gigahertz Intel Core i7 860 <br><br>64 kilobyte primary memory cache <br><br>256 kilobyte secondary memory cache <br><br>8192 kilobyte tertiary memory cache <br><br>64-bit ready <br><br>Multi-core (4 total) <br><br>Hyper-threaded (8 total) Board: Gateway FX6840  <br><br>Bus Clock: 133 megahertz <br><br>BIOS: American Megatrends Inc. P01-A0 03/19/2010
    Drives Memory Modules ^c,d^
    980.77 Gigabytes Usable Hard Drive Capacity <br><br>604.75 Gigabytes Hard Drive Free Space <br><br> <br><br>HL-DT-ST DVDRAM GH60N ATA Device [Optical drive] <br><br> <br><br>Generic- Compact Flash USB Device [Hard drive] -- drive 1 <br><br>Generic- MicroSD USB Device [Hard drive] -- drive 5 <br><br>Generic- MS/MS-Pro/HG USB Device [Hard drive] -- drive 4 <br><br>Generic- SD/MMC USB Device [Hard drive] -- drive 3 <br><br>Generic- xD-Picture USB Device [Hard drive] -- drive 2 <br><br>WDC WD10EARS-22Y5B1 [Hard drive] (1000.20 GB) -- drive 0, s/n WD-WCAV5C510545, rev 80.00A80,SMART Status: Healthy 8184 Megabytes Usable Installed Memory <br><br> <br><br>Slot 'DIMM0' has 2048 MB <br><br>Slot 'DIMM1' has 2048 MB <br><br>Slot 'DIMM2' has 2048 MB <br><br>Slot 'DIMM3' has 2048 MB
    Local Drive Volumes
    c: (NTFS on drive 0) 980.77 GB 604.75 GB free
    Network Drives
    None discovered
    Users Printers
    local user accounts last logon <br> --- --- <br>  BOB 10/28/2013 2:01:44 PM (admin) <br> local system accounts <br>  Administrator 4/21/2010 3:47:36 AM (admin) <br>  Guest never <br>  HomeGroupUser$ never Brother HL-2140 series on USB001 <br> --- --- <br> Canon MP280 series Printer on USB002 <br> Microsoft Shared Fax Driver on SHRFAX: <br> Microsoft XPS Document Writer v4 on PORTPROMPT: <br> Send to Microsoft OneNote 15 Driver on nul:
    Controllers Display
    ATA Channel 0 [Controller] (2x) <br><br>ATA Channel 1 [Controller] (2x) <br><br>Standard Dual Channel PCI IDE Controller (2x) ATI Radeon HD 5700 Series [Display adapter] <br><br>DELL E171FPb [Monitor] (17.1"vis, s/n XX-05W540-XXXXX-38L-1L2S, August 2003) <br><br>ViewSonic VA1930wm [Monitor] (19.1"vis, s/n QFP063701129, September 2006)
    Bus Adapters Multimedia
    Microsoft Storage Spaces Controller <br><br>Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34 <br><br>Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C AMD High Definition Audio Device <br><br>HD Webcam C510 <br><br>Realtek High Definition Audio
    Virus Protection Group Policies
    Windows Defender Version 4.3.0215.0 <br> --- <br> Scan Engine Version 1.1.10003.0 <br> Virus Definitions Version 10/29/2013 Rev 1.161.994.0 <br> Last Disk Scan on Tuesday, October 29, 2013 5:04:22 AM <br> Realtime File Scanning On None discovered
    Communications Other Devices
    Aventail VPN Adapter <br> Belkin USB Wireless Adaptor <br> ↓ Hyper-V Virtual Ethernet Adapter #2 <br> Status: Cable unplugged <br> Dhcp Server: none responded <br> Physical Address: 44:87:FC:94:84:94 <br> Connection Speed: 10 Gbps <br> ↑ Hyper-V Virtual Ethernet Adapter #3 <br> primary Auto IP Address: 192.168.1.132 / 24 <br> Gateway: 192.168.1.1 <br> Dhcp Server: 192.168.1.1 <br> Physical Address: 08:86:3B:DF:65:0B <br> Connection Speed: 72 Mbps <br> ↑ Hyper-V Virtual Ethernet Adapter #4 <br> IP Address: 169.254.80.80 / 16 <br> Physical Address: 00:15:5D:D6:B5:AC <br> Connection Speed: 10 Gbps <br> Hyper-V Virtual Switch Extension Adapter <br> Hyper-V Virtual Switch Extension Adapter #2 <br> Hyper-V Virtual Switch Extension Adapter #3 <br> ↓ Juniper Network Connect Virtual Adapter <br> Status: Cable unplugged <br> Dhcp Server: none responded <br> Physical Address: 00:FF:50:48:93:09 <br> Connection Speed: 1 Gbps <br> Microsoft ISATAP Adapter <br> Microsoft Kernel Debug Network Adapter <br> Microsoft Network Adapter Multiplexor Driver <br> Realtek PCIe GBE Family Controller <br> Teredo Tunneling Pseudo-Interface <br> <br> Networking Dns Servers: 209.18.47.61 <br><br>209.18.47.62 <br><br>192.168.1.1 Microphone (HD Webcam C510) <br><br>Realtek Digital Output (Realtek High Definition Audio) <br><br>Speakers (Realtek High Definition Audio) <br><br>HID-compliant consumer control device <br><br>HID-compliant device <br><br>USB Input Device (4x) <br><br>Canon MP280 ser <br><br>Logitech HD Webcam C510 <br><br>HID Keyboard Device (2x) <br><br>HID-compliant mouse <br><br>Microsoft PS/2 Mouse <br><br>Cisco59563 <br><br>Canon MP280 series <br><br>Fax <br><br>Microsoft XPS Document Writer <br><br>Root Print Queue <br><br>Send To OneNote 2013 <br><br>Microsoft Visual Studio Location Simulator Sensor <br><br>LANDevice <br><br>Microsoft Device Association Root Enumerator <br><br>WAN Connection Device <br><br>WANDevice <br><br>Generic USB Hub (3x) <br><br>Logitech USB Camera (HD Webcam C510) <br><br>USB Composite Device (3x) <br><br>USB Mass Storage Device <br><br>USB Printing Support <br><br>USB Root Hub (2x) <br><br>Generic volume shadow copy
    USB Storage Use in past 30 Days Hosted Virtual Machines
    None discovered Emulator<br> WVGA 512MB.bob 7/14/2013 12:26:21 PM Stopped <br> --- --- ---

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  2. Anonymous
    2013-10-29T18:25:08+00:00

    Same issue here.  Dell XPS15, i7 Quad Core

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  3. Anonymous
    2013-10-29T17:12:42+00:00

    I,ve also tried it for the 7th time to install this update with the new nvidea drivers that came out

    but without result.I still think that this 0xc1900101 is because you have an oem version.

    (but i could be wrong)

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  4. Anonymous
    2013-10-29T07:25:48+00:00

    Hi,

    the only solution to resolve the issue that you are getting is to remove the Wireless adapter, if its a laptop will be a difficult. Desktop I believe you can take it out.

    Also  check for the BIOS update

    Regards

    JA

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  5. Anonymous
    2013-10-29T06:31:45+00:00

    I've tried this now over 10 times. I was hopeful, that the new Nvidia Drivers would solve the issue, but no. 

    I've updated bios two times, I've updated all drivers in my computer, I've tried clean boot, chkdsk/r, disabling all non essential devices, uninstalling all nonessential software.

    I think it would be time for MS to acknowledge this problems and fix the update.

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