"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

891 answers

Sort by: Newest
  1. Anonymous
    2013-10-30T03:36:30+00:00

    Surface Pro with Windows 8 Professional x64, Microsoft Type Keyboard (version 1), Microsoft Bluetooth Mouse. No other devices connected.

    All updates installed except optional Bing Desktop and Bing Bar. No question marks or other errors in Device Manager.

    RealVNC, Notepad++, Office 2013 Professional, Legacy 7.5, Intermapper Remote Access, Googloe Earth, Mozilla Firefox, Adobe Reader XI installed.

    Same error as others, 0xC1900101 - 0x40017...

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-10-30T01:23:52+00:00

    I am pretty disappointed too that there has been no fix or even a real acknowledgement. I've tried various things (disabling hardware, BIOS settings, upgraded AMD drivers, clean boot, CHKDSK, updating drivers from the manufacturer --- nothing works).

    Same error.

    Same silence from Microsoft -- other than some deleted posts.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-10-29T21:45:50+00:00

    There is a method of getting the F8 boot menu options back in Win 8: http://www.bleepingcomputer.com/tutorials/enable-the-f8-key-in-windows-8/

    My graphics card drivers are totally stuffed if I upgrade them (blank screen, un-responsive machine on boot) and safe mode has been a total life saver as it's the only way I've found to roll them back. Sadly 8.1 insists on installing said new drivers so I can't upgrade to that but at least I'm able to recover 8 which is something.

    Not sure if it's helpful to your situation but thought I'd add as an idea at least.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2013-10-29T21:32:31+00:00

    Hi,

    the only solution to resolve the issue that you are getting is to remove the Wireless adapter, if its a laptop will be a difficult. Desktop I believe you can take it out.

    Also  check for the BIOS update

    Regards

    JA

    FYI, I have now tried (as well as lots of other steps reported previously):

    1. Removing all non-MS services from startup.
    2. Disabling all on-board options but WLAN in BIOS, installed W8.1 upgrade, rebooted, ensured WLAN was also now off, rebooted, same problem.... grrr.
    3. NB BIOS is latest.

    Considering I have a laptop that is from indusry leader HP, with industry leader Intel hardware, and with MS as the third leg of the triumvirate, I think whatever MS has done with W8.1 is unbelievably poor.

    12 days on and still nothing tangible from MS.  I'm very unimpressed.  I think what MS does not appreciate is that we use PCs as machines for work, not as an end in itself.  In other words, "it should really just work" and not require the user to go through hoops from a company that has tens of thousands of employees and yet can't get their core product working right or have the decency to make a proper public statement.  Anyone can make a mistake - we all do - but to hide behind silence is not very professional.

    I give up.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2013-10-29T21:23:01+00:00

    Maybe someone on here can help me with my custom built PC.

    I attempted to update my Windows 8.0 to 8.1.  Everything seemed ok until it got to one of the final automatic set-up screens.

    At 24% it just got stuck for a whole day.  So I restarted the PC.  Now there is no way back.  It takes about an hour to get to a maintenance screen - but no safe mode button is on the screen.

    I am given the option to install Windows 8 or 8.1, but neither work.

    The SSD appears to be locked if I try to role back to Windows 8.  Windows 8.1 to loops back to the start after about and hour of thinking.

    I get the  feeling that W 8.1 does not like the Quadro FX graphics card drivers, but I cannot get into safe mode to disable the drivers.

    Basically I have bricked PC and 256GB SSD is locked.

    I cannot even manage to get run a clean install from my Windows installation disk.

    Any help would be appreciated.

    Bill

    Was this answer helpful?

    0 comments No comments