"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

891 answers

Anonymous

2013-10-18T11:10:56+00:00

Same for me. Downloaded the update via Windows Store, installed and rebooted to a black screen.

Powered off and on, pressed F8 and then got the same message:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

XPS 15 Laptop, i7, 8Gb RAM, Win 8Pro

Called Dell Pro Support and they believe it is an Nvidia driver issue, but due to the number of people having the same problem said it's probably best to wait for Microsoft to offer a fix as it has been logged with them.

The update has been a long time coming and been through preview so it should work, obviously I'm delusional and live in dreamland.
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-18T11:07:55+00:00

What is the make and model of the computer?

I have a custom-built PC from PC Specialist, running an Intel Core i7-3770, Asus P8 Z77-V motherboard, Palit-branded NVIDIA GeForce GTX 660, Creative Sound Blaster ZxR soundcard, 16 GB RAM, SSD primary hard drive, dual Acer monitors.

Do you have any external devices (except the mouse and the keyboard) connected to the computer?

Yes, them all: USB hub, laserjet printer, scanner.

Are you using any third party security program installed on the computer?

Nope, just Windows Defender.

My upgrade process seemed to be going okay until somewhere after the second or third reboot (I don't recall as my children were in the study at the time!) I got a quite flash of a blue screen, the PC rebooted and then told me that the it was "restoring your previous version of Windows".

Upon logging in to Windows 8.0 again I was presented with the familiar message:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

Someone elsewhere suggested it could be an NVIDIA drivers issue, or a multiple monitors issue. I already have the latest drivers installed.

Guess I'll wait, unless there is anything obvious that I can do now.

Disappointing.
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-18T08:11:38+00:00

Blue screen when there is no generation minidump file, Microsoft what are you doing
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-18T07:58:39+00:00

Hi Rajesh,

Is there a log file somewhere that would make it possible to identify which device is causing the issue?

Thank you
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-18T07:53:19+00:00

Hi Martin,

I'm see the same issue - i.e. "Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017".

I also have a home built PC based on an ASUS P9X79 Motherboard, Deluxe edition. CPU is a i7 3930K. Graphic a Nvidia GeForce GTX 660

I have some disks teamed running RAID mirror.
Was this answer helpful?

0 comments No comments