"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-10-22T21:18:52+00:00

    Is there any word yet on them fixing the update for Windows 8.1 Pro for Desktop computers? I had the same errors, and finally figured it out(at least for me) was the Steelseries Keyboard driver I had installed. I uninstalled that, and the update worked. However, after logging on into Windows 8. My performance went to ****. My computer froze every 2 minutes, I couldn't game, or listen to music at all, without my computer giving out. I have a very stacked computer, so, it can handle 8.1

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  2. Anonymous
    2013-10-22T21:03:17+00:00

    I read in another listing by a Microsoft support team member that there is a bug in the driver update portion of install and to give them a few days to fix it. I encountered the same error number with a dell xps15, and since I am really looking forward to this update I am hoping this si solution. hope this gives you some peace of mind

    I deleted Tune Up and installed Windows 8.1 without any trouble.

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  3. Anonymous
    2013-10-22T21:00:41+00:00

    Fully agree with Gunzta, it is time for Micromoney to come clean and admit that they have messed up big-time. If it was only RT then we would not have so many folks on various forums having the same problems with 8.1 Pro. This forum alone has around 300 folks with upgrade failures.

    For the record the Microsoft figure of 1 in 1000 RT owners with upgrade errors is not a "small minority", if they have sold say 1 million surface tablets you do the arithmetic, that amounts to a very significant number indeed! Another point which Micromoney has made that the problem exists with mainly "self build"  machines is a blatant lie. We cannot build Surface tablets and install RT ourselves, they are factory made and preinstalled. So who is lying here? It sure isn't us.

    What can we do to get the high and mighty at Redmond to listen to us? Does anyone have any suggestions or do we just knuckle under and wait for their programmers to tell us yet again it is basically our fault for not having the wit to have our machines ready to troubleshoot the unknown error written into 8.1 and it's download.

    Sort it out yourselves is what it sounds like and I for one don't like the way we are being treated, we have paid for this system and under consumer laws in various countries a product supplied has to be fit for purpose and function to an acceptable standard. OK so the upgrade is "free" but the original operating system is not and failing to install this upgrade means it is not functioning to an acceptable standard!

    Apologies for the rant but I am p***ed off after numerous attempts and "fixes" to get this thing to work as it should.

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  4. Anonymous
    2013-10-22T20:19:31+00:00

    This post probably won't be terribly helpful, but I thought I'd share just in case (since I've been wrestling with this issue since the 8.1 release).

    After a long time, I was able to get the update installed (it's running great now as I type).

    I have a custom built machine with an NVidia graphics card. I was getting the 0x40017 error message and rollback.

    As a last ditch effort, I went through my ADD/REMOVE PROGRAMS and uninstalled anything that was unnecessary and was driver/system related.  I didn't have time to try one item at a time to see what was the culprit, so I just did everything at once.  The list of things removed included:

    Kaseya

    AVG Anti-virus

    Intel's Drive Controller and Rapid Storage Software

    Anything NVidia

    Anything Creative Labs

    Behringer UCA202 USB Audio device (which I had unplugged for the update)

    Printer Drivers (we have Kyocera printers in the office)

    Once I had done that (and not restarting when prompted, unless totally necessary), I went into DEVICE MANAGER and uninstalled (plus deleting drivers) of all video and audio related components.

    Then, without restarting, I applied the update and it worked (having failed 5 time previously without doing all this).

    Like I said, not a lot of specific information.  I guess my only suggestion is to keep uninstalling. The culprit, I'm sure, is in there.

    Best of luck!

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  5. Anonymous
    2013-10-22T20:19:11+00:00

    +1 from me, another custom gaming PC user getting the same error.

    8.1 seems to install ok for me but it doesn't make it through the setup process, I get the EULA, I click agree, I get the recommended settings screen, I go with the default recommended settings, the next screen is the "Next, we'll set up your account..." and that's where it stays. It never progresses past this point. I hit power off, power on, and it restores my previous version of Windows..... and repeat ad-infinitum.

    Much like everyone else, I've tried just about everything to get it to work. I've tried about 20 times and I'm starting to loose the will to live. C'mon Microsoft, everyone makes mistakes, but at least acknowledge that you hear us and that you have some clever people working very hard to resolve this for us. Especially since you've now resolved the 8.1 RT problem, you should have some spare Windows Engineering Team people you can throw at this. That is all we ask.

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