"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-10-21T14:41:22+00:00

    Here is where we sit with the updating to 8.1 fiasco (everything I've tried, not necessarily in order):

    1.  Disabling all startup items, and all drivers minus system doesn't work.
    2.  Resetting the store doesn't work.
    3.  Running chkdsk /f doesn't work.
    4.  Running sfc /scannow doesn't work (although I did get to fix a few things with this).
    5.  Removing all USB devices including keyboard and mouse before reboot doesn't work.
    6.  Uninstalling all software minus games doesn't work.
    7.  Uninstalling nvidia drivers doesn't work.
    8.  Turning off onboard sound doesn't work.
    9.  Uninstalling sound drivers doesn't work
    10.  Posting here hoping Microsoft will do something doesn't work.

    So, have I missed something here?

    I'm in the same situation as  you.  I've tried everything that I could think of as far as uinstalling third party drivers, removing external I/O devices.  I've also disabled all services.

    I can't even get past 0% of the actually install after the reboot, it fails immediately.

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  2. Anonymous
    2013-10-21T13:50:20+00:00

    Keyboard and mouse you say ... , but what is your problem is SynTp.sys ... andy advice ?

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  3. Anonymous
    2013-10-21T13:49:25+00:00

    Mine completed the update, seemingly in correct fashion, then went black the first time the screen saver kicked-in.  Rebooting left it at the black screen.  I could see the mouse pointer and the "waiting" circle when I moved the mouse, but it would disappear when stationary.

    I found a posting from June and the preview release stating that it was a display driver incompatibility with the Intel HD 4000 graphics driver - reboot in safe mode and update the driver with the manufacturer's drivers.

    That's what I did, downloading the most recently approved drivers for the Intel HD 4000 and nVidia graphics cards from Dell. 

    All is working now.

    You'd think this would have been caught before RTM - maybe next time, they'll re-think the "no early distribution" decision prior to release.  

    This is not a solution that the average end user/home user would be able to figure out - a big issue for Microsoft.

    On a more positive note, the Surface RT that I picked up at the global partner conference in Houston this summer updated on its own, no issues.

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  4. Anonymous
    2013-10-21T11:47:24+00:00

    GOOD NEWS

    FIXED THIS ERROR

    Deleted Steel Series Mouse Driver from my computer

    Selected Windows Update and Updated all Files

    Selected Windows Store and Updated all Files

    No problems now, installed ok

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  5. Anonymous
    2013-10-21T10:46:15+00:00

    Same issue. Tried to update through App Store. After reboot received blue screen and then 0xC1900101 - 0x40017. I'm just going to wait for official fix.

    ThinkPad T430.

    Intel HD 4000 / Nvidia NVS 5400M.

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