"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

891 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-10-20T22:14:11+00:00

    To keep everyone updated, a Microsoft rep got in touch to suggest it might be my Realtek High Def Audio drivers that are causing the problem. I tried updating the driver and uninstalling the driver and neither of these actions has helped. The problem remains as before. 

    I too tried to uninstall my Realtek High Def Audio drivers, even turned it off completely in Bios.  No success, still the same 0xc01900101-0x40017 error and unable to update to windows 8.1.

    Same here, I've uninstalled everything I could as far as drivers go and still no luck.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-10-20T21:40:36+00:00

    To keep everyone updated, a Microsoft rep got in touch to suggest it might be my Realtek High Def Audio drivers that are causing the problem. I tried updating the driver and uninstalling the driver and neither of these actions has helped. The problem remains as before. 

    I too tried to uninstall my Realtek High Def Audio drivers, even turned it off completely in Bios.  No success, still the same 0xc01900101-0x40017 error and unable to update to windows 8.1.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-10-20T21:20:00+00:00

    Well, I tried disabling every device in device manager (minus processors and system and keyboard/mouse), and once again (shocker), no love.

    I, too, disabled every device (uninstalled actually) and even disabled various (e-SATA, USB, PCI, onboard-audio, etc) in my BIOS. Made no difference same error.

    I wish this got bigger media coverage. I really doubt MS is even doing anything about this -- at least they should come out with some type of statement (or, admit error and remove it from the store as they did with RT). Or, better yet -- make it available for a download/ISO so we can do a clean install rather than going through the "Store" BS.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-10-20T21:12:16+00:00

    Well, I tried disabling every device in device manager (minus processors and system and keyboard/mouse), and once again (shocker), no love.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-10-20T21:11:37+00:00

    Do you know if there's a way to disable RST while upgrading and then bring it back when everything's done? I think I've got a similar setup to you, Dell XPS 8500, 2x spinning disks, RAID1 for data, mSATA SSD for system. I've long suspected the graphics drivers were a little off but RST has behaved badly in the past, it may be that causing my problems.

    Was this answer helpful?

    0 comments