"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2013-10-19T16:21:44+00:00

    I had similar issues trying to upgrade my Win 8 Pro to 8.1. Initially, had an I/O error 0xc00000e9. Later, it was another (I didn't document it). Removed all connection but mouse & keyboard --same result -- Return to 8.0. Did a "repair" -- same. Did a "refresh" -- same. Lost a lot of saved email history when outlook was removed.

    Then, on a "let's do something" lark, I disconnected & reconnected my 1 TB HDD. Voila!!! IT Worked. 8.1 installed without further problems.

    Next task(s) is reinstalling all the programs that were removed during "refresh".

    I hope this helps someone.

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  2. Anonymous
    2013-10-19T15:55:07+00:00

    Unfortunately for me, after the update downloads and starts gathering information, I'm asked to reboot like normal.  but then after the reboot the update bombs at 0%

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  3. Anonymous
    2013-10-19T15:23:43+00:00

    throwing this up to see if it helps find an answer

    OS Name Microsoft Windows 8 Pro

    Version 6.2.9200 Build 9200

    System Manufacturer INTEL_

    System Model DZ68DB__

    System Type x64-based PC

    Processor Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)

    BIOS Version/Date Intel Corp. DBZ6810H.86A.0043.2012.0615.2054, 6/15/2012

    SMBIOS Version 2.7

    Embedded Controller Version 255.255

    BIOS Mode Legacy

    BaseBoard Manufacturer Intel Corporation

    Secure Boot State Unsupported

    PCR7 Configuration Binding Not Possible

    Locale United States

    Installed Physical Memory (RAM) 16.0 GB

    Total Physical Memory 16.0 GB

    Available Physical Memory 13.4 GB

    Total Virtual Memory 18.2 GB

    Available Virtual Memory 15.3 GB

    Name NVIDIA GeForce GTX 660 Ti

    Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

    Driver Version 9.18.13.3140

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  4. Anonymous
    2013-10-19T15:08:30+00:00

    I am also having the same issue.  Tried all of the suggested remedies on this thread with no luck.  The really frustrating part is that all the Win7 machines I've updated in the last 24 hours upgraded without issue.  I thought this upgrade would fix my general dissatisfaction with Win 8 but we are really getting off on the wrong foot... 

    Whatever is going on with this upgrade it seems my only option is to wait until there are new suggestions or M$ fixes the bug they should have caught sooner...  Or I finally commit to switching to another OS....

    Getting it wrong once with Win8 is understandable but fouling up the simple process of going from Win 8 to Win 8.1 is unforgivable...

    Clock is ticking M$, there are a lot of options out there that didn't exist in the past....

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  5. Anonymous
    2013-10-19T15:05:29+00:00

    I have had this exact same issue also. I am running an Asus G73Jh. These are the steps I have taken to solve the issue:

    1. Updated with all the latest Windows updates
    2. Updated all the latest OEM driver updates
    3. Unplugged all external devices, even the mouse
    4. Disabled AVG Anti Virus and shut down every possible program running in the background such as Teamviewer, Dropbox, Evernote, Googl Hangouts, Chrome, etc, etc

    Still no luck, anxiously awaiting some new guidance from Microsoft on this issue.

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