"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

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891 answers

Anonymous

2013-10-19T13:31:41+00:00

Same issue;

What is the make and model of the computer?

Custom build:

-windows 8 64bit

-intel core I7 3930

-Gigabyte GA-X79-UD3 motherboard

-amd radeon hd 79200

-intel c600 sata AHCI controller

-razer taipan mouse + synapse

-logitech g19 keyboard

Do you have any external devices (except the mouse and the keyboard) connected to the computer ?

digipass card reader by vasco

****Are you using any third party security program installed on the computer?

kaspersky, but I disabled it at startup. Doens't seem to make a difference

Tried

-disabled anti virus kaspersky

-reinstalled ATI drivers catalyst conrtol center

-uninstalled drivers for gt19 keyboard
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Anonymous

2013-10-19T13:31:34+00:00

Haveloc,

It sounds like you're waiting for the Windows 8.1 upgrade to show up through Windows Updates. You have to go to the Windows Store to get it.
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Anonymous

2013-10-19T13:23:03+00:00

I've been looking for the Windows 8.1 update on my Chronos Series 7, for some reason it hasn't shown up in the store yet.

I think I'll give it a miss now until this problem is resolved and Microsoft hopefully release a patched update or something...
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Anonymous

2013-10-19T13:19:00+00:00

I've had this problem also and I think I've found a solution at least for my configuration.

I attempted to upgrade three computers - one desktop system and two laptops. The desktop system was successful, the two laptops both failed. The difference was the desktop has a wired network connection and the two laptops both have wireless network connections. I retried the upgrade on one of the laptops with a wired connection and it worked fine. The problem seems to be with a wireless network connection - when it attempts to reboot with a wireless network connection, it can't connect to the router and fails.
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Anonymous

2013-10-19T13:07:26+00:00

Same error with multiple attempts to upgrade (through Store) from Preview 8.1 on Samsung series 7 (i7) notebook, with updated drivers. Appears to work fine until the last stage stage when confronted with gray screen and zero hard drive activity. Successfully performed the same upgrade on AMD 8 core based desktop running 2 Radeon 7780 cards. Will wait a few days and try again ...

Frankly, was a bit surprised that Microsoft described upgrade from Preview as requiring reinstallation of "Apps". I interpreted that as referring to the screwy App things on the Windows 8 start page, but no, it means all application programs, so the usual many hours of work restoring the computer. Microsoft is now being a little bit more straightforward about this. But, in case anyone is thinking this only involves re-downloading Metro Apps from Store - it does not.
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