"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

891 answers

Sort by: Most helpful
  1. Anonymous
    2013-11-17T20:19:46+00:00

    I have referenced one of my earlier posts in this reply.

    I have been contacted for additional information from two moderators on this forum.  I have been contacted by a Microsoft support person by email and provided him with the files he requested.  None of these individuals have returned my contact.  I have tried every single suggestion offered in this thread, have tried some of my own ideas such as updating the firmware on my Samsung 840 SSD drive.  When that changed the error code of the failure I was having, I decided to migrate Windows 8 to a different hard drive and try the update again.  Still the same failure and error code. 

    After four weeks of attempts and untold hours of effort all resulting in the same failure to update I decided to try a fresh install of windows 8.1.   I have several dozen software applications on my machine, so a fresh install set me up for hours of preparation and reinstallation of this software.  Adobe products have to be deactivated before the machine is decommissioned. Other software can be reactivated with the original keys while other software might require telephone authorization for activation.  Needless to say it is a much more time consuming process than what should have been an in-place upgrade. 

    After preparing deactivating the Adobe software I began the upgrade.  Using a Windows 8.1 ISO loaded onto a bootable USB drive and using a generic 8.1 activation key to begin the process.  I left all hardware in place, including dual Nvidia 660 video cards, a PCI eSata board and all of the peripherals running under windows 8.  The installation went quickly and perfectly.  I activated Windows 8.1 with my original Windows 8 Pro key, then upgraded to Media Center with the Windows 8 upgrade key.  I installed all of the drivers for my Intel DX79SR motherboard and supplied USB Bluetooth/WiFi module, the Nvidia cards, the Syba eSata card, the Microsoft Keyboard and mouse and the Logitech Touchpad.  I followed by reinstalling the dozens of software packages I originally had on my Windows 8 installation.  It all works perfectly.

    The really troubling thing is that I now have exactly the same machine as I would have through an in-place upgrade, yet the upgrade fails.  All of the hardware and software is the same, the drivers are the same, yet the upgrade failed.  This tells me that the problems we are having are introduced by the way the upgrade process is handled by Microsoft and has nothing to do with hardware or driver incompatibilities.  After an investment of 4 or 5 hours I now have a machine working properly under Windows 8.1.  It is quite disappointing that after a month Microsoft has not apparently been actively involved in correcting what is clearly a process error rather than a driver or hardware issue.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-11-17T20:16:02+00:00

    I am also having the 0xC1900101-0x40017 problem trying to install Windows 8.1.  I had contacted Microsoft Tech Support who took control of my PC. They disabled my 680-GTX graphics card, all or most active services, took out my Win 8 Start button, and I'm not sure what else, but error results were the same after attempting to reinstall.  Though I was able to restore Win 8, it was a mess and took me the next day to get it back in order (I had lost my USB3 ports, Homegroup, LAN, and some other processes).

    I then went to Asus and updated my BIOS and drivers, not realizing they were now out of date. Again I tried to reinstall Win 8.1 but to no avail. This time I captured a copy (with my camera) of the split second blue screen saying your PC ran into a problem.  This occurs near the end of the attempted install.  It ends saying your error is "IRQL_NOT_LESS_OR_EQUAL".  Probably a divide by zero fault(?).

    I also have built my own PC based on an Asus P9X70 Deluxe MB and a 3960X CPU.  I may try to contact MS support again, but I don't have high hopes.  This is very frustrating.

    By the way, it was no picnic when I updated to Win 8 Pro from Win 7, it took me several days.  It was finally accomplished from a clean install off a separately purchased MS DVD of Win 8.  Perhaps this is the only way to install Win 8.1.  The thought of a clean install is painful and I don't think it is worth it.

    Where's Microsoft in all this?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-11-17T19:51:01+00:00

    Yeah it's at the very least not some random wifi card since I have the same update problem but no wifi.

    I don't need 8.1 for now since there aren't any dx11.2 games yet, but I sure hope this will be fixed until then...

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2013-11-17T19:12:13+00:00

    It's not the machines it's the software what is broke, don't look for what's not there. Microsoft need to sort this out.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2013-11-17T15:25:06+00:00

    after month !!! still the same problem.

    I have bought new HP ENVY 17-j009ed i7-4702MQ 16 GB RAM

    and i have bought upgrade Windows 8.0 to 8.1 PRO

    and i unable to update my PC to Windows 8.1, it keeps rolling back the update attempt with error 0xC1900101 - 0x40017

    1. I unplugged all external devices and update all drivers.
    2. I have checked as many drivers as possible and as far as I can check they are all up to date and working correctly.
    3. I reset wsreset.exe

    It's very frustrating...

    PLEASE HELP

    Was this answer helpful?

    0 comments No comments