Microsoft Fix It encountered an unexpected problem and cannot continue.

Hi there,

Please refer to the following link:

http://windows.microsoft.com/en-gb/windows/windows-update-error-800b0100

Thanks.

Funnily enough I had already tried that but all it did was place a grey band about a third of my screen (which was easily resolved) and the same error message comes up much quicker.  Any body from Microsoft fancy a go? No? No one?

Hi NPalmer,

This issue can occur due to corrupted Windows update components. I would suggest you to Reset Windows update components and check if it helps.

How do I reset Windows Update components?

http://support.microsoft.com/kb/971058

Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows 7

http://Windows.microsoft.com/en-US/Windows7/Back-up-the-registry

If the issue persists, place the computer in a **clean boot** to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts.

Note: After troubleshooting, see the section “Reset the computer to start as usual” to return the computer to a Normal startup mode.

Let us know the status of the issue. If you need further assistance, please post back. We will be glad to help you.

Hi Anil

Firstly thank you for suggesting a solution to my problem, I appreciate you taking the time to try to assist me. Regrettably it did not work. I followed your instructions and the Fixit did allegedly manage to check for updates on line. Pressing next took me to updates where I got the 800B0100 error.

I then followed all the command line instructions , one by one, remembering to press enter after each command entry.

To check I had the most up-to-date updater I followed the link and let the automatic Fixit have a go. It retuned :

Script Diagnostics Native Host has encountered a user defined break point.

this then flipped to:

Script Diagnostics Native Host stopped working.

I followed all the instructions again (all those command line entries) but this time did not check the update version but completed a restart with a clean boot. Guess what! Yep Good old 800B0100.

So after 90 minutes of tinkering I still cannot get updates. I still cannot run the automated fixits on offer and I have no idea how I have defined a break point. Although I do feel that I am coming closer to a breakdown point.

So, what next, I have recently formatted my c drive and re;installed a clean version of Windows 7 Professional 64 because I had a crashing and updating problem before.

Although I have registered my product key and the response from Microsoft was as expected do you think there could be a corruption here and Microsoft is treating me as an unauthorised user? I did purchase a Dell pc with OS but have completely rebuilt it.

Anyway I await your next set of instructions.

Nigel

Thank you for the detailed response. Your efforts to resolve this issue is very much appreciated.

I would suggest you to refer to the help article and check if it helps.

Error 0x800B0100 when you try to install Windows Updates or Microsoft Updates

http://support.microsoft.com/kb/956702/en-us

(Ignore step 1)

Keep us posted.