Microsoft Fix It encountered an unexpected problem and cannot continue.

Anonymous
2014-06-18T11:21:06+00:00

I was having trouble with updates. So much so that I was tired of the crashes, hangs, restarts, etc. I re-formatted my drive and reinstalled Windows 7 Professional SP1 64 from my disk. Re-installed all the drivers, programmes, registered with Microsoft and got authenticated. Whoopee! Still wont update. So I decided to run the Fix It but no. Apparently it encounters a user induced break point. During the installation I did not amend or adjust any settings and therefore am innocent I tell you! Ahem, I have searched Microsoft and the internet for a solution but nothing appears to work. Anyone know of a Fix It to Fix a Fix it?  When I run updates (which is why I sought help in the first place) I get error 800B0100 which does not help very much at all. Can't say I am that impressed with Microsoft at the moment but maybe someone there will be able to put that right. I pasted a screen shot of the error below but I bet its not here once I submit.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-07-07T22:06:47+00:00

    Nigel

    Try downloading another single update. I suspect Windows Update is now working.

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  2. Anonymous
    2014-07-07T17:50:32+00:00

    Hi Gerry

    here is the link for the latest logs:

    http://1drv.ms/1r3xBG7

    Thank you

    Nigel

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  3. Anonymous
    2014-07-07T13:19:38+00:00

    Nigel

    Please provide an updated copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

    Please upload and share with everyone fresh copies of your System and Application logs from your Event Viewer to your One Drive (formerly Sky Drive) and post a link here. You can remove the earlier copies of the logs from your OneDrive.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not clear logs whilst you have a continuing problem.

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  4. Anonymous
    2014-07-07T13:07:26+00:00

    Hi Gerry

    Yes I clicked the check for updates button and got the error. When I went to restart a message appeared stating installing update 69 from 160 but after 30 minutes I gave up and powered off. When I restarted there were some 2400 updates/configerations which it went through and restarted. At the restart it reported that the update configuration had failed and it was rolling back. So make of that as you will.

    It appears that now updates are coming through but not installing correctly.

    Nigel

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  5. Anonymous
    2014-07-07T10:32:47+00:00

    Nigel

    Select Start, All Programs, Windows Update, Change Settings. Under Important Updates is a box showing the current setting. Click on the Arrow down to the right and change the selection to “Check for Updates but let me choose whether to download and install them” and click on OK. Restart your computer three times to clear pending updates.

    Now try manual updating.

    Late edit: Did you click the Check for updates button?

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