Microsoft Fix It encountered an unexpected problem and cannot continue.

Anonymous
2014-06-18T11:21:06+00:00

I was having trouble with updates. So much so that I was tired of the crashes, hangs, restarts, etc. I re-formatted my drive and reinstalled Windows 7 Professional SP1 64 from my disk. Re-installed all the drivers, programmes, registered with Microsoft and got authenticated. Whoopee! Still wont update. So I decided to run the Fix It but no. Apparently it encounters a user induced break point. During the installation I did not amend or adjust any settings and therefore am innocent I tell you! Ahem, I have searched Microsoft and the internet for a solution but nothing appears to work. Anyone know of a Fix It to Fix a Fix it?  When I run updates (which is why I sought help in the first place) I get error 800B0100 which does not help very much at all. Can't say I am that impressed with Microsoft at the moment but maybe someone there will be able to put that right. I pasted a screen shot of the error below but I bet its not here once I submit.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-06-25T09:22:16+00:00

    Nigel

    You cannot update Windows if Windows is not activated!

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  2. Anonymous
    2014-06-25T08:34:31+00:00

    Hi Gerry

    I am sure you mean well and genuinely want to help. Sadly we are becoming distracted from the key issues. The problem is twofold. Firstly that I could not run updates, they failed with an error message (see above). The second problem was that I could not run the automated fix its due to a User Defined Break Point. I know how to enter the key but frankly I prefer to focus upon problem 1 and problem 2 which is where I started.

    So question 1

    Why cant I run Microsoft updates (See above)?

    Question 2

    How do I resolve user defined break points (see above)?

    Nigel

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  3. Anonymous
    2014-06-25T08:11:09+00:00

    Select Start, right click Computer, and select Properties. You will find Windows Activation at the bottom of the windows. Click Change Product Key and enter the Product Key (25 characters)  and click Next to activate over the internet.

    http://windows.microsoft.com/en-US/windows7/What-is-the-Windows-Certificate-of-Authenticity

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  4. Anonymous
    2014-06-24T19:28:24+00:00

    Sorry Gerry

    I had a general anaesthetic yesterday and clearly still a bit groggy. I ran the update which downloaded and installed without a hitch. I then ran the diagnostic again.

    Diagnostic Report (1.9.0027.0):

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-CB373-Q9PBD-JJHQG

    Windows Product Key Hash: E1ExUpA2YooojXoA1uy5ztNfCy0=

    Windows Product ID: 00371-OEM-9317035-11855

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {930A6ECC-629B-4A95-8499-D66C627DD0F9}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.130828-1532

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office XP Small Business - 100 Genuine

    Microsoft Word 2002 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_3E121E02-372-80004005_3E121E02-322-80004005_E2AD56EA-765-d003_E2AD56EA-766

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{930A6ECC-629B-4A95-8499-D66C627DD0F9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JJHQG</PKey><PID>00371-OEM-9317035-11855</PID><PIDType>8</PIDType><SID>S-1-5-21-1586545971-2169922943-2575928213</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-78LMT-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20121019000000.000000+000</Date></BIOS><HWID>7B363F07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>91052406E6137F2</Val><Hash>fyC1MELmy9KowQ78665AzBd+2g0=</Hash><Pid>54188-OEM-1792592-32537</Pid><PidType>4</PidType></Product><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>77C6AC4EE259CD6</Val><Hash>UMRMmgkmNIDfiMeLMmNpFrs2+hs=</Hash><Pid>54189-OEM-1692395-79371</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Activation ID: da22eadd-46dc-4056-a287-f5041c852470

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00186-170-311855-02-2057-7601.0000-1752014

    Installation ID: 015081759790603633889385778526810062531844857490623080

    Processor Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL:

    http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: JJHQG

    License Status: Initial grace period

    Time remaining: 14100 minute(s) (9 day(s))

    Remaining Windows rearm count: 3

    Trusted time: 24/06/2014 20:26:27

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: N/A

    HealthStatus: 0x0000000000000000

    Event Time Stamp: N/A

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: OAAAAAEABAABAAEAAAADAAAAAwABAAEAln00Upa9VPLgqBiIEDMYzq7A6kX0ASeU1q+YawADFA8=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name OEMID Value OEMTableID Value

      APIC GBT   GBTUACPI

      FACP GBT   GBTUACPI

      HPET GBT   GBTUACPI

      MCFG GBT   GBTUACPI

      MSDM GBT   GBTUACPI

      SSDT AMD   POWERNOW

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  5. Anonymous
    2014-06-24T19:24:52+00:00

    Hi Gerry

    Something really weird is happening. When I started having problems with updates I checked that the key was valid and was accepted as genuine. I might add I had no reason to doubt the voracity of the key or the vender.  When I installed the OS last July(ish) all was well with the validation process. When I reinstalled Windows 7 a couple of weeks ago again all was fine and it was reported as genuine. It should be a Windows 7 64 bit system. I have the original disc but when I couldn't do an upgrade install I also used a version I had downloaded from Digital River. Both upgrades failed before ever asking for a key.

    After I ran the diagnostic I was asked to enter the key which then reported an error, that the key was invalid. So, what is going on here? Valid, valid, invalid? Doesn't make sense. I have the label right here in front of me and can give the other numbers printed on it if asked.

    Diagnostic Report (1.9.0027.0):

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-CB373-Q9PBD-JJHQG

    Windows Product Key Hash: E1ExUpA2YooojXoA1uy5ztNfCy0=

    Windows Product ID: 00371-OEM-9317035-11855

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {930A6ECC-629B-4A95-8499-D66C627DD0F9}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.130828-1532

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office XP Small Business - 100 Genuine

    Microsoft Word 2002 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_3E121E02-372-80004005_3E121E02-322-80004005_E2AD56EA-765-d003_E2AD56EA-766

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{930A6ECC-629B-4A95-8499-D66C627DD0F9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JJHQG</PKey><PID>00371-OEM-9317035-11855</PID><PIDType>8</PIDType><SID>S-1-5-21-1586545971-2169922943-2575928213</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-78LMT-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20121019000000.000000+000</Date></BIOS><HWID>7B363F07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>91052406E6137F2</Val><Hash>fyC1MELmy9KowQ78665AzBd+2g0=</Hash><Pid>54188-OEM-1792592-32537</Pid><PidType>4</PidType></Product><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>77C6AC4EE259CD6</Val><Hash>UMRMmgkmNIDfiMeLMmNpFrs2+hs=</Hash><Pid>54189-OEM-1692395-79371</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Activation ID: da22eadd-46dc-4056-a287-f5041c852470

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00186-170-311855-02-2057-7601.0000-1752014

    Installation ID: 015081759790603633889385778526810062531844857490623080

    Processor Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL:

    http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL:

    http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: JJHQG

    License Status: Initial grace period

    Time remaining: 14100 minute(s) (9 day(s))

    Remaining Windows rearm count: 3

    Trusted time: 24/06/2014 20:16:04

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: N/A

    HealthStatus: 0x0000000000000000

    Event Time Stamp: N/A

    ActiveX: Not Registered - 0x80040154

    Admin Service: Not Registered - 0x80040154

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: OAAAAAEABAABAAEAAAADAAAAAwABAAEAln00Upa9VPLgqBiIEDMYzq7A6kX0ASeU1q+YawADFA8=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name OEMID Value OEMTableID Value

      APIC GBT   GBTUACPI

      FACP GBT   GBTUACPI

      HPET GBT   GBTUACPI

      MCFG GBT   GBTUACPI

      MSDM GBT   GBTUACPI

      SSDT AMD   POWERNOW

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