thank you, I have sorted it out. it was the internet security I had just installed, it was blocking the internet
cheers
Windows 8.1 Network Connection Error: One or more network protocols missing on this computer
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Anonymous
Friend's computer running Windows 8.1 is unable to connect to awired or wireless network giving the following error: Problems found: One or more network protocols are missing on this computer. Windows Network Diagnostics is unable to repair the problem.
This problem appeared after Webroot SecureAnywhere Complete was installed and run. It detected several problems (virus, trojan, malware) and it removed the infections. My friend did reboot the computer and since then it became unable to connect.
Has anyone had this kind of problem happen to them, and what if anything, other than restoring from scratch, can be done to regain connectivity.
Thank you.
Computer Specs.
Dell Inspiron 15R-5521
Intel Core i7-3537U@2.00Ghz
8 GiG RAM
64 Bits Windows 8.1
Update: After toying with the TCP-IP protocols, system is now showing an active wireless connection with full strength, yet when a browser its open it brings up an empty page with "This page can't be displayed"
Pinging to yahoo server returns positive with all ping successfully completed.
Using Internet Explorer "Fix connection problems" returns that no problem was found.
Network Connections shows an active Wi-fi state, and with status details showing IPv4 with Internet Connection, not so for IPV6. Media state as Enabled. Speed 144.0 Mbps, and under Activity: Sent bytes: 1,827, Received bytes 2,513. Diagnose option returns no found issues.
Could this be a possible Virus or System Compromised by malware or trojan? Webroot Active and no infections has been detected since original setup and clearing of active infections.
Windows for home | Previous Windows versions | Internet and connectivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
64 additional answers
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Anonymous
2015-05-13T09:58:59+00:00 Hi James,
Thank you for replying. Glad to know that your issue has been resolved. Thank you for sharing the information.
Feel free to reply to us if you need any assistance with Windows in future.
We’ll be glad to help.
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Anonymous
2015-11-03T04:04:59+00:00 I tried this, but it didn't work at first. But this I changed network and it worked.
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Anonymous
2015-11-24T16:42:27+00:00 Disabling and re-enabling the network adapter hasn't worked for me, but thank you for the suggestion.
I'm on Windows 10 Pro, not installed until the official release. The problem suddenly appeared out of the blue after normal working for months :-/
I record live wildlife webcams so I'm frantic.
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Anonymous
2015-11-24T17:08:34+00:00 I've just solved it here, by changing from 5Ghz to 2.4Ghz.
I'd still like to know how a PC can suddenly lose the necessary network protocols when nothing whatsoever has been changed, installed or uninstalled on it.