thank you, I have sorted it out. it was the internet security I had just installed, it was blocking the internet
cheers
Windows 8.1 Network Connection Error: One or more network protocols missing on this computer
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Anonymous
Friend's computer running Windows 8.1 is unable to connect to awired or wireless network giving the following error: Problems found: One or more network protocols are missing on this computer. Windows Network Diagnostics is unable to repair the problem.
This problem appeared after Webroot SecureAnywhere Complete was installed and run. It detected several problems (virus, trojan, malware) and it removed the infections. My friend did reboot the computer and since then it became unable to connect.
Has anyone had this kind of problem happen to them, and what if anything, other than restoring from scratch, can be done to regain connectivity.
Thank you.
Computer Specs.
Dell Inspiron 15R-5521
Intel Core i7-3537U@2.00Ghz
8 GiG RAM
64 Bits Windows 8.1
Update: After toying with the TCP-IP protocols, system is now showing an active wireless connection with full strength, yet when a browser its open it brings up an empty page with "This page can't be displayed"
Pinging to yahoo server returns positive with all ping successfully completed.
Using Internet Explorer "Fix connection problems" returns that no problem was found.
Network Connections shows an active Wi-fi state, and with status details showing IPv4 with Internet Connection, not so for IPV6. Media state as Enabled. Speed 144.0 Mbps, and under Activity: Sent bytes: 1,827, Received bytes 2,513. Diagnose option returns no found issues.
Could this be a possible Virus or System Compromised by malware or trojan? Webroot Active and no infections has been detected since original setup and clearing of active infections.
Windows for home | Previous Windows versions | Internet and connectivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
64 additional answers
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Anonymous
2015-12-17T03:15:48+00:00 I was having this same problem I could not get a connection wired or wirelessly and Microsoft said it was my internet provider.
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Anonymous
2015-11-30T18:38:23+00:00 me too sir, can you help me to fixed my wifi connection in my laptop, because i only use now pocket wifi and connecting it only in usb, all my wifi connection gone.. please help me
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Anonymous
2015-11-30T17:40:28+00:00 Funnily enough I've been having problems with that setting (before I ever had the network protocols popup), and when I've unticked Use Proxy Server it eventually gets ticked again - and I've just checked it and it's ticked!!! In the meantime I've been using Firefox and haven't had the problem for a while.
I'll have to get around to Googling "why does my 'use a proxy server keep getting ticked?" ;-)
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Anonymous
2015-11-30T04:10:40+00:00 I got this same error message when I tried to connect to another computer on my local network, though my Internet connection was working fine. I turned off my Kaspersky Internet software and it worked; I finally set my network as 'Trusted' in Kaspersky and that seems to be the permanent solution. Wish I had gotten a more helpful error message, the message seems to actually be pointing in a different direction than the actual problem.