Windows 8.1 Network Connection Error: One or more network protocols missing on this computer

Anonymous
2014-02-23T13:40:19+00:00

Friend's computer running Windows 8.1 is unable to connect to awired or wireless network giving the following error: Problems found: One or more network protocols are missing on this computer. Windows Network Diagnostics is unable to repair the problem. 

This problem appeared after Webroot SecureAnywhere Complete was installed and run. It detected several problems (virus, trojan, malware) and it removed the infections. My friend did reboot the computer and since then it became unable to connect. 

Has anyone had this kind of problem happen to them, and what if anything, other than restoring from scratch, can be done to regain connectivity.

Thank you.

Computer Specs.

Dell Inspiron 15R-5521

Intel Core i7-3537U@2.00Ghz 

8 GiG RAM

64 Bits Windows 8.1

Update: After toying with the TCP-IP protocols, system is now showing an active wireless connection with full strength, yet when a browser its open it brings up an empty page with "This page can't be displayed"

Pinging to yahoo server returns positive with all ping successfully completed.

Using Internet Explorer "Fix connection problems" returns that no problem was found.

Network Connections shows an active Wi-fi state, and with status details showing IPv4 with Internet Connection, not so for IPV6. Media state as Enabled. Speed 144.0 Mbps, and under Activity: Sent bytes: 1,827, Received bytes 2,513.  Diagnose option returns no found issues.

Could this be a possible Virus or System Compromised by malware or trojan?  Webroot Active and no infections has been detected since original setup and clearing of active infections.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2015-05-12T21:09:45+00:00

thank you, I have sorted it out. it was the internet security I had just installed, it was blocking the internet

cheers

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  1. Anonymous
    2016-01-21T16:13:59+00:00

    Is Microsoft ever going to fix this?  I've had to format and reinstall Windows 8, 8.1 and 10 on my network machines more than 12 times each to resolve this. That will FIX it but only for a short while. 

    I've had this problem since Windows 10 Update 1511 hit the wild and ironically, that's when the problem started on my Windows 8 and Windows 8.1 machines. What makes this so bloody frustrating is that the "fix" you have the first time, won't work a second time. I have managed to "fix" it on 3 occasions only to have it happen again. And, while I do have this problem, I can ping all the computers on my network but I can not browse their shares, hit the internet or RDC into any of them. So, as far as networking goes, I can only ping them and nothing else works - even the printers are pingable but I can't print to them!

    I remember this very same problem back in the Windows 10 Preview and it was fixed in a subsequent patch.

    I'm not at all confident in or with Microsoft Software any longer!  I've called them multiple times and the help desk has no resolution.

    Have you read solutions above?

    I've had this problem last week. Appearantly it was a router problem, and had nothing to do with my computer. Our router was a few years old, so outdated. I've reset it (unplugging it for over a minute) and the problem was fixed.

    As you mention that it's on all your machines, it's most defenitly a router problem. It would be very unlikely that 3 different computers are 'broken' at the same time.

    Solution:

    Unplug all your routers and modem for over a minute, replug. Problem solved.

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  2. Anonymous
    2016-01-21T15:48:07+00:00

    Is Microsoft ever going to fix this?  I've had to format and reinstall Windows 8, 8.1 and 10 on my network machines more than 12 times each to resolve this. That will FIX it but only for a short while. 

    I've had this problem since Windows 10 Update 1511 hit the wild and ironically, that's when the problem started on my Windows 8 and Windows 8.1 machines. What makes this so bloody frustrating is that the "fix" you have the first time, won't work a second time. I have managed to "fix" it on 3 occasions only to have it happen again. And, while I do have this problem, I can ping all the computers on my network but I can not browse their shares, hit the internet or RDC into any of them. So, as far as networking goes, I can only ping them and nothing else works - even the printers are pingable but I can't print to them!

    I remember this very same problem back in the Windows 10 Preview and it was fixed in a subsequent patch.

    I'm not at all confident in or with Microsoft Software any longer!  I've called them multiple times and the help desk has no resolution.

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  3. Anonymous
    2016-01-21T01:34:56+00:00

    First try Tracert command

    go to cmd promp with admin rights and enter tracert  IP address.  This is how I determined that it wasn't my computer or settings. 

    I found that it was my carrier's problem and not mine.

    Hope that helps

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  4. Anonymous
    2016-01-21T01:31:38+00:00

    Thank you in advance, I will try that and let you know if that worked.

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